Intrenion

Process Directory for Managed Service Contracts

Christian Ullrich
October 2023

Table of Contents

• 1 Strategy and architecture
  • 1.1 Strategy and planning
    • 1.1.1 Strategic planning (ITSP)
    • 1.1.2 Information systems coordination (ISCO)
    • 1.1.3 Information management (IRMG)
    • 1.1.4 Enterprise and business architecture (STPL)
    • 1.1.5 Solution architecture (ARCH)
    • 1.1.6 Innovation (INOV)
    • 1.1.7 Emerging technology monitoring (EMRG)
    • 1.1.8 Research (RSCH)
    • 1.1.9 Demand management (DEMM)
    • 1.1.10 Investment appraisal (INVA)
    • 1.1.11 Financial management (FMIT)
    • 1.1.12 Measurement (MEAS)
    • 1.1.13 Sustainability (SUST)
    • 1.1.14 Continuity management (COPL)
  • 1.2 Security and privacy
    • 1.2.1 Information security (SCTY)
    • 1.2.2 Information assurance (INAS)
    • 1.2.3 Personal data protection (PEDP)
    • 1.2.4 Vulnerability research (VURE)
    • 1.2.5 Threat intelligence (THIN)
  • 1.3 Governance, risk, and compliance
    • 1.3.1 Governance (GOVN)
    • 1.3.2 Risk management (BURM)
    • 1.3.3 Audit (AUDT)
    • 1.3.4 Quality management (QUMG)
    • 1.3.5 Quality assurance (QUAS)
  • 1.4 Advice and guidance
    • 1.4.1 Consultancy (CNSL)
    • 1.4.2 Specialist advice (TECH)
    • 1.4.3 Methods and tools (METL)
• 2 Change and transformation
  • 2.1 Change implementation
    • 2.1.1 Portfolio management (POMG)
    • 2.1.2 Programme management (PGMG)
    • 2.1.3 Project management (PRMG)
    • 2.1.4 Portfolio, program, and project support (PROF)
  • 2.2 Change analysis
    • 2.2.1 Business situation analysis (BUSA)
    • 2.2.2 Feasibility assessment (FEAS)
    • 2.2.3 Requirements definition and management (REQM)
    • 2.2.4 Business modelling (BSMO)
    • 2.2.5 Acceptance testing (BPTS)
  • 2.3 Change planning
    • 2.3.1 Business process improvement (BPRE)
    • 2.3.2 Organisational capability development (OCDV)
    • 2.3.3 Organisation design and implementation (ORDI)
    • 2.3.4 Organisational change management (CIPM)
    • 2.3.5 Benefits management (BENM)
• 3 Development and implementation
  • 3.1 Systems development
    • 3.1.1 Product management (PROD)
    • 3.1.2 Systems development management (DLMG)
    • 3.1.3 Systems and software life cycle engineering (SLEN)
    • 3.1.4 Systems design (DESN)
    • 3.1.5 Software design (SWDN)
    • 3.1.6 Network design (NTDS)
    • 3.1.7 Hardware design (HWDE)
    • 3.1.8 Programming/software development (PROG)
    • 3.1.9 Systems integration and build (SINT)
    • 3.1.10 Testing (TEST)
    • 3.1.11 Software configuration (PORT)
    • 3.1.12 Real-time/embedded systems development (RESD)
    • 3.1.13 Safety engineering (SFEN)
    • 3.1.14 Safety assessment (SFAS)
    • 3.1.15 Radiofrequency engineering (RFEN)
    • 3.1.16 Animation development (ADEV)
  • 3.2 Data and analytics
    • 3.2.1 Data management (DATM)
    • 3.2.2 Data modelling and design (DTAN)
    • 3.2.3 Database design (DBDS)
    • 3.2.4 Data engineering (DENG)
    • 3.2.5 Database administration (DBAD)
    • 3.2.6 Data science (DATS)
    • 3.2.7 Machine learning (MLNG)
    • 3.2.8 Business intelligence (BINT)
    • 3.2.9 Data visualisation (VISL)
  • 3.3 User experience
    • 3.3.1 User research (URCH)
    • 3.3.2 User experience analysis (UNAN)
    • 3.3.3 User experience design (HCEV)
    • 3.3.4 User experience evaluation (USEV)
  • 3.4 Content management
    • 3.4.1 Content authoring (INCA)
    • 3.4.2 Content publishing (ICPM)
    • 3.4.3 Knowledge management (KNOW)
  • 3.5 Computational science
    • 3.5.1 Scientific modelling (SCMO)
    • 3.5.2 Numerical analysis (NUAN)
    • 3.5.3 High-performance computing (HPCC)
• 4 Delivery and operation
  • 4.1 Technology management
    • 4.1.1 Technology service management (ITMG)
    • 4.1.2 Application support (ASUP)
    • 4.1.3 IT infrastructure (ITOP)
    • 4.1.4 System software (SYSP)
    • 4.1.5 Network support (NTAS)
    • 4.1.6 Systems installation and removal (HSIN)
    • 4.1.7 Configuration management (CFMG)
    • 4.1.8 Release and deployment (RELM)
    • 4.1.9 Storage management (STMG)
    • 4.1.10 Facilities management (DCMA)
  • 4.2 Service management
    • 4.2.1 Service level management (SLMO)
    • 4.2.2 Service catalogue management (SCMG)
    • 4.2.3 Availability management (AVMT)
    • 4.2.4 Capacity management (CPMG)
    • 4.2.5 Incident management (USUP)
    • 4.2.6 Problem management (PBMG)
    • 4.2.7 Change control (CHMG)
    • 4.2.8 Asset management (ASMG)
    • 4.2.9 Service acceptance (SEAC)
  • 4.3 Security services
    • 4.3.1 Security operations (SCAD)
    • 4.3.2 Vulnerability assessment (VUAS)
    • 4.3.3 Digital forensics (DGFS)
    • 4.3.4 Penetration testing (PENT)
• 5 People and skills
  • 5.1 People management
    • 5.1.1 Performance management (PEMT)
    • 5.1.2 Employee experience (EEXP)
    • 5.1.3 Organisational facilitation (OFCL)
    • 5.1.4 Professional development (PDSV)
    • 5.1.5 Workforce planning (WFPL)
    • 5.1.6 Resourcing (RESC)
  • 5.2 Skills management
    • 5.2.1 Learning and development management (ETMG)
    • 5.2.2 Learning design and development (TMCR)
    • 5.2.3 Learning delivery (ETDL)
    • 5.2.4 Competency assessment (LEDA)
    • 5.2.5 Certification scheme operation (CSOP)
    • 5.2.6 Teaching (TEAC)
    • 5.2.7 Subject formation (SUBF)
• 6 Relationships and engagement
  • 6.1 Stakeholder management
    • 6.1.1 Sourcing (SORC)
    • 6.1.2 Supplier management (SUPP)
    • 6.1.3 Contract management (ITCM)
    • 6.1.4 Stakeholder relationship management (RLMT)
    • 6.1.5 Customer service support (CSMG)
    • 6.1.6 Business administration (ADMN)
  • 6.2 Sales and marketing
    • 6.2.1 Marketing (MKTG)
    • 6.2.2 Selling (SALE)
    • 6.2.3 Sales support (SSUP)

1 Strategy and architecture

1.1 Strategy and planning

1.1.1 Strategic planning (ITSP)

https://sfia-online.org/en/sfia-8/skills/strategic-planning

https://sfia-online.org/de/sfia-8/skills/strategic-planning

• Level 5: Contractor
• Level 6: Buyer
• Level 7: Buyer

1.1.2 Information systems coordination (ISCO)

https://sfia-online.org/en/sfia-8/skills/information-systems-coordination

https://sfia-online.org/de/sfia-8/skills/information-systems-coordination

• Level 6: Contractor
• Level 7: Buyer

1.1.3 Information management (IRMG)

https://sfia-online.org/en/sfia-8/skills/information-management

https://sfia-online.org/de/sfia-8/skills/information-management

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer
• Level 7: Buyer

1.1.4 Enterprise and business architecture (STPL)

https://sfia-online.org/en/sfia-8/skills/enterprise-and-business-architecture

https://sfia-online.org/de/sfia-8/skills/enterprise-and-business-architecture

• Level 5: Contractor
• Level 6: Buyer
• Level 7: Buyer

1.1.5 Solution architecture (ARCH)

https://sfia-online.org/en/sfia-8/skills/solution-architecture

https://sfia-online.org/de/sfia-8/skills/solution-architecture

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

1.1.6 Innovation (INOV)

https://sfia-online.org/en/sfia-8/skills/innovation

https://sfia-online.org/de/sfia-8/skills/innovation

• Level 5: Contractor
• Level 6: Buyer
• Level 7: Buyer

1.1.7 Emerging technology monitoring (EMRG)

https://sfia-online.org/en/sfia-8/skills/emerging-technology-monitoring

https://sfia-online.org/de/sfia-8/skills/emerging-technology-monitoring

• Level 4: Contractor
• Level 5: Buyer
• Level 6: Buyer

1.1.8 Research (RSCH)

https://sfia-online.org/en/sfia-8/skills/research

https://sfia-online.org/de/sfia-8/skills/research

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

1.1.9 Demand management (DEMM)

https://sfia-online.org/en/sfia-8/skills/demand-management

https://sfia-online.org/de/sfia-8/skills/demand-management

• Level 5: Contractor
• Level 6: Auftraggeber

1.1.10 Investment appraisal (INVA)

https://sfia-online.org/en/sfia-8/skills/investment-appraisal

https://sfia-online.org/de/sfia-8/skills/investment-appraisal

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

1.1.11 Financial management (FMIT)

https://sfia-online.org/en/sfia-8/skills/financial-management

https://sfia-online.org/de/sfia-8/skills/financial-management

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

1.1.12 Measurement (MEAS)

https://sfia-online.org/en/sfia-8/skills/measurement

https://sfia-online.org/de/sfia-8/skills/measurement

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Buyer
• Level 6: Buyer

1.1.13 Sustainability (SUST)

https://sfia-online.org/en/sfia-8/skills/sustainability

https://sfia-online.org/de/sfia-8/skills/sustainability

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

1.1.14 Continuity management (COPL)

https://sfia-online.org/en/sfia-8/skills/continuity-management

https://sfia-online.org/de/sfia-8/skills/continuity-management

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

1.2 Security and privacy

1.2.1 Information security (SCTY)

https://sfia-online.org/en/sfia-8/skills/information-security

https://sfia-online.org/de/sfia-8/skills/information-security

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer
• Level 7: Buyer

1.2.2 Information assurance (INAS)

https://sfia-online.org/en/sfia-8/skills/information-assurance

https://sfia-online.org/de/sfia-8/skills/information-assurance

• Level 3: Contractor
• Level 4: Buyer
• Level 5: Buyer
• Level 6: Buyer
• Level 7: Buyer

1.2.3 Personal data protection (PEDP)

https://sfia-online.org/en/sfia-8/skills/personal-data-protection

https://sfia-online.org/de/sfia-8/skills/personal-data-protection

• Level 5: Contractor
• Level 6: Buyer

1.2.4 Vulnerability research (VURE)

https://sfia-online.org/en/sfia-8/skills/vulnerability-research

https://sfia-online.org/de/sfia-8/skills/vulnerability-research

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

1.2.5 Threat intelligence (THIN)

https://sfia-online.org/en/sfia-8/skills/threat-intelligence

https://sfia-online.org/de/sfia-8/skills/threat-intelligence

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

1.3 Governance, risk, and compliance

1.3.1 Governance (GOVN)

https://sfia-online.org/en/sfia-8/skills/governance

https://sfia-online.org/de/sfia-8/skills/governance

• Level 6: Buyer
• Level 7: Buyer

1.3.2 Risk management (BURM)

https://sfia-online.org/en/sfia-8/skills/risk-management

https://sfia-online.org/de/sfia-8/skills/risk-management

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer
• Level 7: Buyer

1.3.3 Audit (AUDT)

https://sfia-online.org/en/sfia-8/skills/audit

https://sfia-online.org/de/sfia-8/skills/audit

• Level 3: Contractor
• Level 4: Buyer
• Level 5: Buyer
• Level 6: Buyer
• Level 7: Buyer

1.3.4 Quality management (QUMG)

https://sfia-online.org/en/sfia-8/skills/quality-management

https://sfia-online.org/de/sfia-8/skills/quality-management

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor
• Level 7: Buyer

1.3.5 Quality assurance (QUAS)

https://sfia-online.org/en/sfia-8/skills/quality-assurance

https://sfia-online.org/de/sfia-8/skills/quality-assurance

• Level 3: Contractor
• Level 4: Buyer
• Level 5: Buyer
• Level 6: Buyer

1.4 Advice and guidance

1.4.1 Consultancy (CNSL)

https://sfia-online.org/en/sfia-8/skills/consultancy

https://sfia-online.org/de/sfia-8/skills/consultancy

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor
• Level 7: Contractor

1.4.2 Specialist advice (TECH)

https://sfia-online.org/en/sfia-8/skills/specialist-advice

https://sfia-online.org/de/sfia-8/skills/specialist-advice

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

1.4.3 Methods and tools (METL)

https://sfia-online.org/en/sfia-8/skills/methods-and-tools

https://sfia-online.org/de/sfia-8/skills/methods-and-tools

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

2 Change and transformation

2.1 Change implementation

2.1.1 Portfolio management (POMG)

https://sfia-online.org/en/sfia-8/skills/portfolio-management

https://sfia-online.org/de/sfia-8/skills/portfolio-management

• Level 5: Buyer
• Level 6: Buyer
• Level 7: Buyer

2.1.2 Programme management (PGMG)

https://sfia-online.org/en/sfia-8/skills/programme-management

https://sfia-online.org/de/sfia-8/skills/programme-management

• Level 6: Contractor
• Level 7: Contractor

2.1.3 Project management (PRMG)

https://sfia-online.org/en/sfia-8/skills/project-management

https://sfia-online.org/de/sfia-8/skills/project-management

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor
• Level 7: Buyer

2.1.4 Portfolio, program, and project support (PROF)

https://sfia-online.org/en/sfia-8/skills/portfolio-programme-and-project-support

https://sfia-online.org/de/sfia-8/skills/portfolio-programme-and-project-support

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

2.2 Change analysis

2.2.1 Business situation analysis (BUSA)

https://sfia-online.org/en/sfia-8/skills/business-situation-analysis

https://sfia-online.org/de/sfia-8/skills/business-situation-analysis

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

2.2.2 Feasibility assessment (FEAS)

https://sfia-online.org/en/sfia-8/skills/feasibility-assessment

https://sfia-online.org/de/sfia-8/skills/feasibility-assessment

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

2.2.3 Requirements definition and management (REQM)

https://sfia-online.org/en/sfia-8/skills/requirements-definition-and-management

https://sfia-online.org/de/sfia-8/skills/requirements-definition-and-management

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

2.2.4 Business modelling (BSMO)

https://sfia-online.org/en/sfia-8/skills/business-modelling

https://sfia-online.org/de/sfia-8/skills/business-modelling

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

2.2.5 Acceptance testing (BPTS)

https://sfia-online.org/en/sfia-8/skills/acceptance-testing

https://sfia-online.org/de/sfia-8/skills/acceptance-testing

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Buyer
• Level 5: Buyer
• Level 6: Buyer

2.3 Change planning

2.3.1 Business process improvement (BPRE)

https://sfia-online.org/en/sfia-8/skills/acceptance-testing

https://sfia-online.org/de/sfia-8/skills/acceptance-testing

• Level 5: Contractor
• Level 6: Contractor
• Level 7: Buyer

2.3.2 Organisational capability development (OCDV)

https://sfia-online.org/en/sfia-8/skills/organisational-capability-development

https://sfia-online.org/de/sfia-8/skills/organisational-capability-development

• Level 5: Buyer
• Level 6: Buyer
• Level 7: Buyer

2.3.3 Organisation design and implementation (ORDI)

https://sfia-online.org/en/sfia-8/skills/organisation-design-and-implementation

https://sfia-online.org/de/sfia-8/skills/organisation-design-and-implementation

• Level 4: Contractor
• Level 5: Buyer
• Level 6: Buyer
• Level 7: Buyer

2.3.4 Organisational change management (CIPM)

https://sfia-online.org/en/sfia-8/skills/organisational-change-management

https://sfia-online.org/de/sfia-8/skills/organisational-change-management

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

2.3.5 Benefits management (BENM)

https://sfia-online.org/en/sfia-8/skills/benefits-management

https://sfia-online.org/de/sfia-8/skills/benefits-management

• Level 5: Auftragnehmer
• Level 6: Auftragnehmer

3 Development and implementation

3.1 Systems development

3.1.1 Product management (PROD)

https://sfia-online.org/en/sfia-8/skills/product-management

https://sfia-online.org/de/sfia-8/skills/product-management

Anmerkung: Die Tätigkeit bezieht sich auf das den Managed-Service als Produkt und ein eventuell zu erstellendes Produkt als Resultat des Managed-Service.

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.1.2 Systems development management (DLMG)

https://sfia-online.org/en/sfia-8/skills/systems-development-management

https://sfia-online.org/de/sfia-8/skills/systems-development-management

• Level 5: Contractor
• Level 6: Contractor
• Level 7: Contractor

3.1.3 Systems and software life cycle engineering (SLEN)

https://sfia-online.org/en/sfia-8/skills/systems-and-software-life-cycle-engineering

https://sfia-online.org/de/sfia-8/skills/systems-and-software-life-cycle-engineering

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor
• Level 7: Contractor

3.1.4 Systems design (DESN)

https://sfia-online.org/en/sfia-8/skills/systems-design

https://sfia-online.org/de/sfia-8/skills/systems-design

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.1.5 Software design (SWDN)

https://sfia-online.org/en/sfia-8/skills/software-design

https://sfia-online.org/de/sfia-8/skills/software-design

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.1.6 Network design (NTDS)

https://sfia-online.org/en/sfia-8/skills/network-design

https://sfia-online.org/de/sfia-8/skills/network-design

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.1.7 Hardware design (HWDE)

https://sfia-online.org/en/sfia-8/skills/hardware-design

https://sfia-online.org/de/sfia-8/skills/hardware-design

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.1.8 Programming/software development (PROG)

https://sfia-online.org/en/sfia-8/skills/programming-software-development

https://sfia-online.org/de/sfia-8/skills/programming-software-development

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.1.9 Systems integration and build (SINT)

https://sfia-online.org/en/sfia-8/skills/systems-integration-and-build

https://sfia-online.org/de/sfia-8/skills/systems-integration-and-build

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.1.10 Testing (TEST)

https://sfia-online.org/en/sfia-8/skills/testing

https://sfia-online.org/de/sfia-8/skills/testing

• Level 1: Contractor
• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.1.11 Software configuration (PORT)

https://sfia-online.org/en/sfia-8/skills/software-configuration

https://sfia-online.org/de/sfia-8/skills/software-configuration

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.1.12 Real-time/embedded systems development (RESD)

https://sfia-online.org/en/sfia-8/skills/real-time-embedded-systems-development

https://sfia-online.org/de/sfia-8/skills/real-time-embedded-systems-development

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.1.13 Safety engineering (SFEN)

https://sfia-online.org/en/sfia-8/skills/safety-engineering

https://sfia-online.org/de/sfia-8/skills/safety-engineering

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.1.14 Safety assessment (SFAS)

https://sfia-online.org/en/sfia-8/skills/safety-assessment

https://sfia-online.org/de/sfia-8/skills/safety-assessment

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.1.15 Radiofrequency engineering (RFEN)

https://sfia-online.org/en/sfia-8/skills/radio-frequency-engineering

https://sfia-online.org/de/sfia-8/skills/radio-frequency-engineering

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.1.16 Animation development (ADEV)

https://sfia-online.org/en/sfia-8/skills/animation-development

https://sfia-online.org/de/sfia-8/skills/animation-development

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.2 Data and analytics

3.2.1 Data management (DATM)

https://sfia-online.org/en/sfia-8/skills/data-management

https://sfia-online.org/de/sfia-8/skills/data-management

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

3.2.2 Data modelling and design (DTAN)

https://sfia-online.org/en/sfia-8/skills/data-modelling-and-design

https://sfia-online.org/de/sfia-8/skills/data-modelling-and-design

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

3.2.3 Database design (DBDS)

https://sfia-online.org/en/sfia-8/skills/database-design

https://sfia-online.org/de/sfia-8/skills/database-design

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

3.2.4 Data engineering (DENG)

https://sfia-online.org/en/sfia-8/skills/data-engineering

https://sfia-online.org/de/sfia-8/skills/data-engineering

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.2.5 Database administration (DBAD)

https://sfia-online.org/en/sfia-8/skills/database-administration

https://sfia-online.org/de/sfia-8/skills/database-administration

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

3.2.6 Data science (DATS)

https://sfia-online.org/en/sfia-8/skills/data-science

https://sfia-online.org/de/sfia-8/skills/data-science

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor
• Level 7: Buyer

3.2.7 Machine learning (MLNG)

https://sfia-online.org/en/sfia-8/skills/machine-learning

https://sfia-online.org/de/sfia-8/skills/machine-learning

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.2.8 Business intelligence (BINT)

https://sfia-online.org/en/sfia-8/skills/business-intelligence

https://sfia-online.org/de/sfia-8/skills/business-intelligence

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

3.2.9 Data visualisation (VISL)

https://sfia-online.org/en/sfia-8/skills/data-visualisation

https://sfia-online.org/de/sfia-8/skills/data-visualisation

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

3.3 User experience

3.3.1 User research (URCH)

https://sfia-online.org/en/sfia-8/skills/user-research

https://sfia-online.org/de/sfia-8/skills/user-research

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.3.2 User experience analysis (UNAN)

https://sfia-online.org/en/sfia-8/skills/user-experience-analysis

https://sfia-online.org/de/sfia-8/skills/user-experience-analysis

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

3.3.3 User experience design (HCEV)

https://sfia-online.org/en/sfia-8/skills/user-experience-design

https://sfia-online.org/de/sfia-8/skills/user-experience-design

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.3.4 User experience evaluation (USEV)

https://sfia-online.org/en/sfia-8/skills/user-experience-evaluation

https://sfia-online.org/de/sfia-8/skills/user-experience-evaluation

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.4 Content management

3.4.1 Content authoring (INCA)

https://sfia-online.org/en/sfia-8/skills/content-authoring

https://sfia-online.org/de/sfia-8/skills/content-authoring

• Level 1: Contractor
• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

3.4.2 Content publishing (ICPM)

https://sfia-online.org/en/sfia-8/skills/content-publishing

https://sfia-online.org/de/sfia-8/skills/content-publishing

• Level 1: Contractor
• Level 2: Contractor
• Level 3: Contractor
• Level 4: Buyer
• Level 5: Buyer
• Level 6: Buyer

3.4.3 Knowledge management (KNOW)

https://sfia-online.org/en/sfia-8/skills/knowledge-management

https://sfia-online.org/de/sfia-8/skills/knowledge-management

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor
• Level 7: Buyer

3.5 Computational science

3.5.1 Scientific modelling (SCMO)

https://sfia-online.org/en/sfia-8/skills/scientific-modelling

https://sfia-online.org/de/sfia-8/skills/scientific-modelling

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor
• Level 7: Buyer

3.5.2 Numerical analysis (NUAN)

https://sfia-online.org/en/sfia-8/skills/numerical-analysis

https://sfia-online.org/de/sfia-8/skills/numerical-analysis

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor
• Level 7: Buyer

3.5.3 High-performance computing (HPCC)

https://sfia-online.org/en/sfia-8/skills/high-performance-computing

https://sfia-online.org/de/sfia-8/skills/high-performance-computing

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor
• Level 7: Buyer

4 Delivery and operation

4.1 Technology management

4.1.1 Technology service management (ITMG)

https://sfia-online.org/en/sfia-8/skills/technology-service-management

https://sfia-online.org/de/sfia-8/skills/technology-service-management

• Level 5: Contractor
• Level 6: Contractor
• Level 7: Buyer

4.1.2 Application support (ASUP)

https://sfia-online.org/en/sfia-8/skills/application-support

https://sfia-online.org/de/sfia-8/skills/application-support

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

4.1.3 IT infrastructure (ITOP)

https://sfia-online.org/en/sfia-8/skills/it-infrastructure

https://sfia-online.org/de/sfia-8/skills/it-infrastructure

• Level 1: Contractor
• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

4.1.4 System software (SYSP)

https://sfia-online.org/en/sfia-8/skills/system-software

https://sfia-online.org/de/sfia-8/skills/system-software

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

4.1.5 Network support (NTAS)

https://sfia-online.org/en/sfia-8/skills/network-support

https://sfia-online.org/de/sfia-8/skills/network-support

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

4.1.6 Systems installation and removal (HSIN)

https://sfia-online.org/en/sfia-8/skills/systems-installation-removal

https://sfia-online.org/de/sfia-8/skills/systems-installation-removal

• Level 1: Contractor
• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

4.1.7 Configuration management (CFMG)

https://sfia-online.org/en/sfia-8/skills/configuration-management

https://sfia-online.org/de/sfia-8/skills/configuration-management

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

4.1.8 Release and deployment (RELM)

https://sfia-online.org/en/sfia-8/skills/release-and-deployment

https://sfia-online.org/de/sfia-8/skills/release-and-deployment

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

4.1.9 Storage management (STMG)

https://sfia-online.org/en/sfia-8/skills/storage-management

https://sfia-online.org/de/sfia-8/skills/storage-management

• Level 3: Auftragnehmer
• Level 4: Auftragnehmer
• Level 5: Auftragnehmer
• Level 6: Auftragnehmer

4.1.10 Facilities management (DCMA)

https://sfia-online.org/en/sfia-8/skills/facilities-management

https://sfia-online.org/de/sfia-8/skills/facilities-management

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

4.2 Service management

4.2.1 Service level management (SLMO)

https://sfia-online.org/en/sfia-8/skills/service-level-management

https://sfia-online.org/de/sfia-8/skills/service-level-management

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer
• Level 7: Buyer

4.2.2 Service catalogue management (SCMG)

https://sfia-online.org/en/sfia-8/skills/service-catalogue-management

https://sfia-online.org/de/sfia-8/skills/service-catalogue-management

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

4.2.3 Availability management (AVMT)

https://sfia-online.org/en/sfia-8/skills/availability-management

https://sfia-online.org/de/sfia-8/skills/availability-management

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

4.2.4 Capacity management (CPMG)

https://sfia-online.org/en/sfia-8/skills/capacity-management

https://sfia-online.org/de/sfia-8/skills/capacity-management

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Contractor

4.2.5 Incident management (USUP)

https://sfia-online.org/en/sfia-8/skills/incident-management

https://sfia-online.org/de/sfia-8/skills/incident-management

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

4.2.6 Problem management (PBMG)

https://sfia-online.org/en/sfia-8/skills/problem-management

https://sfia-online.org/de/sfia-8/skills/problem-management

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

4.2.7 Change control (CHMG)

https://sfia-online.org/en/sfia-8/skills/change-control

https://sfia-online.org/de/sfia-8/skills/change-control

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

4.2.8 Asset management (ASMG)

https://sfia-online.org/en/sfia-8/skills/asset-management

https://sfia-online.org/de/sfia-8/skills/asset-management

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

4.2.9 Service acceptance (SEAC)

https://sfia-online.org/en/sfia-8/skills/service-acceptance

https://sfia-online.org/de/sfia-8/skills/service-acceptance

• Level 4: Buyer
• Level 5: Buyer
• Level 6: Buyer

4.3 Security services

4.3.1 Security operations (SCAD)

https://sfia-online.org/en/sfia-8/skills/security-operations

https://sfia-online.org/de/sfia-8/skills/security-operations

• Level 1: Contractor
• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

4.3.2 Vulnerability assessment (VUAS)

https://sfia-online.org/en/sfia-8/skills/vulnerability-assessment

https://sfia-online.org/de/sfia-8/skills/vulnerability-assessment

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

4.3.3 Digital forensics (DGFS)

https://sfia-online.org/en/sfia-8/skills/digital-forensics

https://sfia-online.org/de/sfia-8/skills/digital-forensics

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

4.3.4 Penetration testing (PENT)

https://sfia-online.org/en/sfia-8/skills/penetration-testing

https://sfia-online.org/de/sfia-8/skills/penetration-testing

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

5 People and skills

5.1 People management

5.1.1 Performance management (PEMT)

https://sfia-online.org/en/sfia-8/skills/performance-management

https://sfia-online.org/de/sfia-8/skills/performance-management

Note: This activity relates to the buyer’s employees.

• Level 4: Buyer
• Level 5: Buyer
• Level 6: Buyer

5.1.2 Employee experience (EEXP)

https://sfia-online.org/en/sfia-8/skills/employee-experience

https://sfia-online.org/de/sfia-8/skills/employee-experience

Note: This activity relates to the buyer’s employees.

• Level 4: Buyer
• Level 5: Buyer
• Level 6: Buyer

5.1.3 Organisational facilitation (OFCL)

https://sfia-online.org/en/sfia-8/skills/organisational-facilitation

https://sfia-online.org/de/sfia-8/skills/organisational-facilitation

Note: This activity relates to the buyer’s employees.

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

5.1.4 Professional development (PDSV)

https://sfia-online.org/en/sfia-8/skills/professional-development

https://sfia-online.org/de/sfia-8/skills/professional-development

Note: This activity relates to the buyer’s employees.

• Level 4: Buyer
• Level 5: Buyer
• Level 6: Buyer

5.1.5 Workforce planning (WFPL)

https://sfia-online.org/en/sfia-8/skills/workforce-planning

https://sfia-online.org/de/sfia-8/skills/workforce-planning

Note: This activity relates to the buyer’s employees.

• Level 4: Buyer
• Level 5: Buyer
• Level 6: Buyer

5.1.6 Resourcing (RESC)

https://sfia-online.org/en/sfia-8/skills/resourcing

https://sfia-online.org/de/sfia-8/skills/resourcing

Note: This activity relates to the buyer’s employees.

• Level 3: Buyer
• Level 4: Buyer
• Level 5: Buyer
• Level 6: Buyer

5.2 Skills management

5.2.1 Learning and development management (ETMG)

https://sfia-online.org/en/sfia-8/skills/learning-and-development-management

https://sfia-online.org/de/sfia-8/skills/learning-and-development-management

Note: This activity relates to the buyer’s employees.

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer
• Level 7: Buyer

5.2.2 Learning design and development (TMCR)

https://sfia-online.org/en/sfia-8/skills/learning-design-and-development

https://sfia-online.org/de/sfia-8/skills/learning-design-and-development

Note: This activity relates to the buyer’s employees.

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

5.2.3 Learning delivery (ETDL)

https://sfia-online.org/en/sfia-8/skills/learning-delivery

https://sfia-online.org/de/sfia-8/skills/learning-delivery

Note: This activity relates to the buyer’s employees.

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor

5.2.4 Competency assessment (LEDA)

https://sfia-online.org/en/sfia-8/skills/competency-assessment

https://sfia-online.org/de/sfia-8/skills/competency-assessment

Note: This activity relates to the buyer’s employees.

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

5.2.5 Certification scheme operation (CSOP)

https://sfia-online.org/en/sfia-8/skills/certification-scheme-operation

https://sfia-online.org/de/sfia-8/skills/certification-scheme-operation

Note: This activity relates to the buyer’s employees.

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

5.2.6 Teaching (TEAC)

https://sfia-online.org/en/sfia-8/skills/teaching

https://sfia-online.org/de/sfia-8/skills/teaching

Note: This activity relates to the buyer’s employees.

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer
• Level 7: Buyer

5.2.7 Subject formation (SUBF)

https://sfia-online.org/en/sfia-8/skills/subject-formation

https://sfia-online.org/de/sfia-8/skills/subject-formation

Note: This activity relates to the buyer’s employees.

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer
• Level 7: Buyer

6 Relationships and engagement

6.1 Stakeholder management

6.1.1 Sourcing (SORC)

https://sfia-online.org/en/sfia-8/skills/sourcing

https://sfia-online.org/de/sfia-8/skills/sourcing

• Level 2: Buyer
• Level 3: Buyer
• Level 4: Buyer
• Level 5: Buyer
• Level 6: Buyer
• Level 7: Buyer

6.1.2 Supplier management (SUPP)

https://sfia-online.org/en/sfia-8/skills/supplier-management

https://sfia-online.org/de/sfia-8/skills/supplier-management

• Level 2: Buyer
• Level 3: Buyer
• Level 4: Buyer
• Level 5: Buyer
• Level 6: Buyer
• Level 7: Buyer

6.1.3 Contract management (ITCM)

https://sfia-online.org/en/sfia-8/skills/contract-management

https://sfia-online.org/de/sfia-8/skills/contract-management

• Level 3: Buyer
• Level 4: Buyer
• Level 5: Buyer
• Level 6: Buyer

6.1.4 Stakeholder relationship management (RLMT)

https://sfia-online.org/en/sfia-8/skills/stakeholder-relationship-management

https://sfia-online.org/de/sfia-8/skills/stakeholder-relationship-management

• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer
• Level 7: Buyer

6.1.5 Customer service support (CSMG)

https://sfia-online.org/en/sfia-8/skills/customer-service-support

https://sfia-online.org/de/sfia-8/skills/customer-service-support

• Level 1: Contractor
• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

6.1.6 Business administration (ADMN)

https://sfia-online.org/en/sfia-8/skills/business-administration

https://sfia-online.org/de/sfia-8/skills/business-administration

• Level 1: Contractor
• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

6.2 Sales and marketing

6.2.1 Marketing (MKTG)

https://sfia-online.org/en/sfia-8/skills/marketing

https://sfia-online.org/de/sfia-8/skills/marketing

• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

6.2.2 Selling (SALE)

https://sfia-online.org/en/sfia-8/skills/selling

https://sfia-online.org/de/sfia-8/skills/selling

• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

6.2.3 Sales support (SSUP)

https://sfia-online.org/en/sfia-8/skills/sales-support

https://sfia-online.org/de/sfia-8/skills/sales-support

• Level 1: Contractor
• Level 2: Contractor
• Level 3: Contractor
• Level 4: Contractor
• Level 5: Contractor
• Level 6: Buyer

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