Pattern: Survivor load
The remaining staff absorbs additional work after departures without adjustment.
Situation
- In this condition, when employees leave the organization, their tasks are redistributed among the remaining staff without formal restructuring.
- In this condition, performance expectations and deadlines remain unchanged despite a reduction in headcount.
- In this condition, vacant positions remain unfilled for extended periods while operational work continues.
- In this condition, remaining employees take on additional responsibilities beyond their original role descriptions.
- In this condition, task redistribution occurs through informal agreements rather than updated documentation or contracts.
- In this condition, working hours and multitasking levels increase among the remaining staff.
- In this condition, the formal organizational structure continues to reflect prior staffing levels while actual workflows differ.
Assessment
- This occurs because headcount approval authority is centralized and more constrained than managerial authority to redistribute tasks internally.
- This occurs because immediate budget savings from not replacing departing staff are visible, while the costs on remaining staff are diffuse and delayed.
- This occurs because operational continuity is prioritized over structural workload recalibration when a role becomes vacant.
- This occurs because individual employees lack formal authority to refuse additional tasks without reputational or performance risk.
- This occurs because performance metrics are tied to output targets rather than staffing ratios or capacity indicators.
- This occurs because temporary coverage arrangements face fewer approval barriers than initiating recruitment processes.
- This occurs because accountability for results remains at the team or individual level rather than being structurally linked to headcount decisions.
Consequence
- Without a decision to recalibrate workload or staffing, additional departures become more likely as accumulated responsibilities increase strain on remaining employees.
- Without a decision to formalize redistributed tasks, role ambiguity and accountability gaps become unavoidable.
- Without a decision to adjust performance expectations, quality instability and missed deadlines become increasingly probable.
- Without a decision to align authority with responsibility, execution capacity remains constrained while accountability pressures persist.
- Without a decision to restore structural redundancy, operational resilience becomes increasingly fragile in the face of additional shocks.
Decisions
- We decide to cap our weekly work hours at our contractual limit and stop performing tasks beyond that threshold because this gives us a hard capacity constraint that forces explicit prioritization instead of informally absorbing all inherited responsibilities, and accept that some deadlines will be missed or reassigned.
- We decide to require that every new task assigned to us be matched by the explicit removal of an existing task from our workload because this gives us a visible one-in-one-out rule that prevents silent scope expansion instead of continuing to accumulate responsibilities through informal agreement, and accept that we will be perceived as less flexible.
- We decide to document our current responsibilities in writing and refuse tasks that are not listed until priorities are formally updated because this gives us a fixed reference point for role scope instead of relying on shifting verbal expectations in meetings, and accept that this may create friction with our manager.
- I will stop working beyond my contractual hours and will leave unfinished tasks visible rather than absorbing them silently.
- I will not take on any new task unless one current task is explicitly removed from my workload.
- I will decline tasks that are not listed in my documented responsibilities until priorities are formally revised.