GenAI Chatbot Use Skill Definition
Christian Ullrich
2026-06-06
Table of Contents
This “GenAI chatbot use” skill definition describes how the capability develops from basic literacy to enterprise-level leadership. It is based on the logic of the SFIA framework, using progressive levels of responsibility, autonomy, complexity, influence, and business impact. It is not a direct SFIA skill, but it follows the same underlying structure to make the levels consistent, comparable, and usable for workforce planning, training, and assessment.
Skill: GenAI chatbot use
Using generative AI chatbot tools to support information research, idea development, and document writing. Includes defining the task, designing effective prompts, refining interactions, evaluating responses, checking accuracy and relevance, and applying appropriate judgment when using AI-generated content.
Level 1
- Uses GenAI chatbot tools for simple, well-defined tasks with close guidance.
- Enters basic prompts to ask questions, generate simple ideas, or produce short draft text.
- Includes simple details such as topic, audience, length, and format in prompts, with guidance.
- Recognizes that chatbot outputs may be incomplete, inaccurate, or inappropriate.
- Follows basic instructions on acceptable use, confidentiality, and when to ask for help.
Level 2
- Uses GenAI chatbot tools to carry out defined research, drafting, and idea-generation tasks under guidance.
- Writes basic prompts that state the task, context, desired output, and constraints.
- Improves prompts by adding examples, clarifying the audience, changing the format, or narrowing the scope.
- Reviews outputs for obvious errors, omissions, repetition, and relevance before using them.
- Follows agreed policies for confidentiality, attribution, and responsible use.
Level 3
- Applies GenAI chatbot tools effectively across routine information research, idea development, and document writing activities.
- Designs prompts that combine role, objective, context, source material, assumptions, constraints, and output format.
- Uses iterative prompting to explore alternatives, improve structure, challenge assumptions, and refine tone or level of detail.
- Breaks complex tasks into prompt sequences for research, synthesis, drafting, review, and revision.
- Checks factual claims using reliable sources and identifies limitations in AI-generated content.
- Shares practical prompting and review techniques with others.
Level 4
- Enables effective and responsible use of GenAI chatbot tools within a team or work area.
- Develops reusable prompt patterns, templates, review practices, and guidance for research, ideation, and document production.
- Selects prompting approaches for different purposes, including exploration, comparison, summarization, critique, transformation, and drafting.
- Assesses the quality, risks, and suitability of AI-generated outputs for business use.
- Supports others in improving prompt quality, output evaluation, productivity, confidentiality, and accountability.
Level 5
- Leads the adoption and improvement of GenAI chatbot use across multiple teams or functions.
- Defines standards, controls, and practices for prompt design, prompt reuse, output review, and human approval.
- Establishes prompt libraries, quality criteria, and usage patterns for research, idea development, and document writing.
- Evaluates benefits, risks, and quality impacts, including bias, accuracy, security, confidentiality, and over-reliance.
- Ensures usage aligns with organizational objectives, policies, and professional standards.
Level 6
- Sets direction for organizational GenAI chatbot use capability across major functions or business areas.
- Establishes governance, assurance, adoption models, and performance measures for chatbot-supported research, ideation, and document work.
- Defines organizational capability requirements for prompt engineering, output assurance, user training, tool selection, and responsible adoption.
- Balances productivity gains with risks relating to accuracy, security, legal exposure, ethics, workforce capability, and accountability.
- Sponsors capability development, prompt engineering standards, and integration of GenAI chatbot use into organizational ways of working.
Level 7
- Provides enterprise leadership for GenAI chatbot use as a strategic organizational capability.
- Shapes policy, investment, governance, and accountability for responsible and effective chatbot use across the organization.
- Sets strategic expectations for prompt engineering maturity, assurance, workforce capability, and trusted use of AI-generated content.
- Anticipates strategic opportunities and risks arising from advances in GenAI chatbot capability and adoption.
- Ensures chatbot use contributes to organizational performance, resilience, innovation, and trust.