Intrenion

Framework: ITIL 4 Practices

Table of Contents

General Management Practices

  1. Architecture management
  2. Continual improvement
  3. Information security management
  4. Knowledge management
  5. Measurement & Reporting
  6. Organisational change management
  7. General Management Practices Portfolio management
  8. General Management Practices Project management
  9. Relationship management
  10. Risk Management
  11. Service financial management
  12. Strategy management
  13. Supplier management
  14. Workforce & Talent management

Service Management Practices

  1. Availability management
  2. Business analysis
  3. Capacity & Performance management
  4. Change enablement
  5. Incident management
  6. IT asset management
  7. Monitoring & Event management
  8. Problem management
  9. Release management
  10. Service catalog management
  11. Service configuration management
  12. Service continuity management
  13. Service design
  14. Service desk
  15. Service level management
  16. Service request management
  17. Service validation & testing

Technical Management Practices

  1. Deployment management
  2. Infrastructure & Platform management
  3. Software development & management

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