Intrenion

Framework: Capability Maturity Model Integration 2.0

Table of Contents

• Maturity Levels
• Capability Areas
  • Doing
  • Managing
  • Enabling
  • Improving
• Practice Areas
  • Ensuring Quality
  • Engineering the Developing Products
  • Delivering and Managing Services
  • Selecting and Managing Suppliers
  • Planning and Managing Work
  • Managing Business Resilience
  • Managing the Workforce
  • Supporting Implementation
  • Sustaining Habit and Persistence
  • Improving Performance

Maturity Levels

• Maturity level 0 - Incomplete describes company processes as incomplete, unprepared, and unknown.
• Maturity level 1 - Initial characterises processes as unpredictable, thereby failing to ensure that work is completed on time and on budget.
• Maturity level 2 - Managed applies to processes that are planned, performed, measured, and controlled on a project level but not yet company-wide.
• Maturity level 3 - Defined refers to companies that apply good standards across the organisation, understand their business goals, and know how to address them.
• Maturity level 4 - Quantitatively managed characterises organisations that use a data-driven approach to process improvement while ensuring that processes are predictable and aligned with partners’ needs.
• Maturity level 5 - Optimising relates to companies that are focused on continuous improvement and adaptation to changing environments, while also creating innovations.

Capability Areas

Doing

1. Ensuring quality
2. Engineering the developing products
3. Delivering and managing services
4. Selecting and managing suppliers

Managing

1. Planning and managing work
2. Managing business resilience
3. Managing the workforce

Enabling

1. Supporting implementation
2. Managing safety
3. Managing security

Improving

1. Sustaining habit and persistence
2. Improving performance

Practice Areas

Ensuring Quality

1. Requirements Development and Management (RDM)
2. Process Quality Assurance (PQA)
3. Verification and Validation (VV)
4. Peer Reviews (PR)

Engineering the Developing Products

1. Technical Solution (TS)
2. Product Integration (PI)

Delivering and Managing Services

1. Service Delivery Management (SDM)
2. Strategic Service Management (STSM)

Selecting and Managing Suppliers

1. Supplier Source Selection (SSS)
2. Supplier Agreement Management (SAM)

Planning and Managing Work

1. Estimating (EST)
2. Planning (PLAN)
3. Monitor and Control (MC)

Managing Business Resilience

1. Risk and Opportunity Management (RSK)
2. Incident Resolution and Prevention (IRP)
3. Continuity (CONT)

Managing the Workforce

1. Organisational Training (OT)

Supporting Implementation

1. Causal Analysis and Resolution (CAR)
2. Decision Analysis and Resolution (DAR)
3. Configuration Management (CM)

Sustaining Habit and Persistence

1. Governance (GOV)
2. Implementation Infrastructure (II)

Improving Performance

1. Process Management (PCM)
2. Process Asset Development (PAD)
3. Managing Performance and Measurement (MPM)

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