TBD…
Problem
Teams lose direction when no one owns the outcome.
Action
Take personal responsibility for the team’s performance and standards.
Outcome
People gain clear direction and accountability.
Chapter: Take Command
Problem
People ignore standards that leaders do not follow.
Action
Consistently model the behavior and discipline you expect from others.
Outcome
People adopt the standards more readily.
Chapter: Lead By Example
Problem
Leaders miss important facts when they do not listen.
Action
Ask questions and listen carefully to people at every level.
Outcome
Decisions improve because they are based on better information.
Chapter: Listen Aggressively
Problem
People disengage when they do not understand why their work matters.
Action
Connect daily tasks to a clear and meaningful purpose.
Outcome
People become more committed to the mission.
Chapter: Communicate Purpose And Meaning
Problem
People hesitate to follow leaders they do not trust.
Action
Be open, truthful, and consistent in your actions.
Outcome
People cooperate with greater confidence.
Chapter: Create A Climate Of Trust
Problem
People focus on appearances when results are not emphasized.
Action
Evaluate performance based on outcomes rather than obedience.
Outcome
Effort is directed toward achieving real goals.
Chapter: Look For Results, Not Salutes
Problem
Fear of failure prevents people from improving their performance.
Action
Encourage well-considered risks that can produce better results.
Outcome
People take initiative and find better solutions.
Chapter: Take Calculated Risks
Problem
Outdated procedures can prevent better results.
Action
Challenge existing practices and change them when a better approach exists.
Outcome
Work becomes more effective and efficient.
Chapter: Go Beyond Standard Procedure
Problem
People cannot develop their abilities without meaningful responsibility.
Action
Provide coaching and assign work that builds new skills.
Outcome
People become more capable and confident.
Chapter: Build Up Your People
Problem
Teams struggle when individuals focus on separate priorities.
Action
Align people around common objectives and mutual success.
Outcome
Cooperation across the team improves.
Chapter: Generate Unity
Problem
Daily frustrations lower commitment and performance.
Action
Address problems that make work and life unnecessarily difficult.
Outcome
People become more engaged and motivated.
Chapter: Improve Your People’s Quality Of Life
Problem
Organizations become dependent when leadership is concentrated in one person.
Action
Develop future leaders and transfer knowledge before it is needed.
Outcome
Strong performance continues through leadership changes.
Chapter: Life After Benfold