Intrenion

Intrenion Doctrine

Influencer (Joseph Grenny et al.)

Table of Contents

• Audio Discussion
• Episode 1
  • Practice 1: Focus on changing behaviors that drive results
  • Practice 2: Influence both motivation and ability
  • Practice 3: Concentrate on a few high-impact behaviors
• Episode 2
  • Practice 4: Make the desired behavior personally rewarding
  • Practice 5: Build skill through focused practice
  • Practice 6: Use peer influence to encourage change
• Episode 3
  • Practice 7: Provide help when people face obstacles
  • Practice 8: Reward the behaviors you want repeated
  • Practice 9: Shape the environment to support action

Audio Discussion

Episode 1

Practice 1: Focus on changing behaviors that drive results

Problem
Results do not change when behavior stays the same.

Action
Identify the behaviors that produce the desired results and focus change efforts on them.

Outcome
Results improve because key behaviors improve.

Chapter: The New Science of Leading Change - Leadership Is Influence

Practice 2: Influence both motivation and ability

Problem
People do not change when they lack desire or capability.

Action
Increase both motivation and ability before expecting new behavior.

Outcome
Behavior change becomes more likely to succeed.

Chapter: The New Science of Leading Change - The Three Keys to Influence

Practice 3: Concentrate on a few high-impact behaviors

Problem
Trying to change too many behaviors weakens results.

Action
Find the few critical behaviors that have the greatest effect on outcomes.

Outcome
Effort creates larger improvements.

Chapter: The New Science of Leading Change - Find Vital Behaviors

Episode 2

Practice 4: Make the desired behavior personally rewarding

Problem
People resist behaviors they do not value.

Action
Help people connect the behavior to benefits they care about.

Outcome
People become more willing to perform the behavior.

Chapter: Engage Six Sources - Help Them Love What They Hate: Personal Motivation

Practice 5: Build skill through focused practice

Problem
People struggle to perform behaviors they have not mastered.

Action
Provide practice until the behavior can be performed successfully.

Outcome
People gain confidence and competence.

Chapter: Engage Six Sources - Help Them Do What They Can’t: Personal Ability

Practice 6: Use peer influence to encourage change

Problem
People are strongly affected by the opinions of others.

Action
Surround people with peers who support and model the desired behavior.

Outcome
The behavior gains stronger social acceptance.

Chapter: Engage Six Sources - Provide Encouragement: Social Motivation

Episode 3

Practice 7: Provide help when people face obstacles

Problem
People often fail when challenges exceed their resources.

Action
Give access to people who can provide practical assistance.

Outcome
People are better able to maintain the behavior.

Chapter: Engage Six Sources - Provide Assistance: Social Ability

Practice 8: Reward the behaviors you want repeated

Problem
People repeat behaviors that produce rewards.

Action
Align incentives with the specific behavior you want to increase.

Outcome
The desired behavior occurs more often.

Chapter: Engage Six Sources - Change Their Economy: Structural Motivation

Practice 9: Shape the environment to support action

Problem
People are affected by the barriers and cues around them.

Action
Remove obstacles and arrange the environment to support the desired behavior.

Outcome
The behavior becomes easier to perform consistently.

Chapter: Engage Six Sources - Change Their Space: Structural Ability