TBD…
Problem
Criticism makes people defensive.
Action
Look for the reasons behind a person’s behavior before judging it.
Outcome
People become more open to you.
Chapter: Don’t criticize.
Problem
People often feel unnoticed.
Action
Express honest appreciation for specific things people do well.
Outcome
People feel valued.
Chapter: Give appreciation.
Problem
People care most about their own interests.
Action
Show how your idea helps the other person achieve something they want.
Outcome
People become more willing to act.
Chapter: Arouse a want.
Problem
People dislike feeling unimportant.
Action
Learn about other people’s interests, experiences, and concerns.
Outcome
Relationships grow stronger.
Chapter: Become interested.
Problem
A cold expression creates distance.
Action
Smile when you greet and interact with people.
Outcome
People feel more comfortable around you.
Chapter: Smile.
Problem
People feel overlooked when they are forgotten.
Action
Make the effort to learn and use people’s names.
Outcome
People feel recognized.
Chapter: Remember name.
Problem
Many people rarely feel heard.
Action
Focus on understanding rather than preparing your reply.
Outcome
People trust you more.
Chapter: Be a listener.
Problem
People lose interest in topics they do not care about.
Action
Discuss subjects that matter to the other person.
Outcome
Conversations become more engaging.
Chapter: Talk in other interests.
Problem
People want to feel respected and valued.
Action
Treat others as important through your words and actions.
Outcome
People respond more positively.
Chapter: Make feel important.
Problem
Arguments usually create resistance.
Action
Focus on finding common ground rather than proving you are right.
Outcome
Conflict decreases.
Chapter: Avoid argument.
Problem
Attacking opinions damages communication.
Action
Accept that others may see things differently.
Outcome
Discussions remain constructive.
Chapter: Respect opinions.
Problem
Excuses weaken credibility.
Action
Acknowledge your mistakes as soon as you recognize them.
Outcome
People respect your honesty.
Chapter: Admit if wrong.
Problem
A harsh approach creates resistance.
Action
Begin conversations with warmth and goodwill.
Outcome
People become more receptive.
Chapter: Begin friendly.
Problem
Early disagreement makes cooperation harder.
Action
Start with questions or statements that invite agreement.
Outcome
People become more open to your ideas.
Chapter: Get say yes.
Problem
People dislike one-sided conversations.
Action
Give others space to express their thoughts and experiences.
Outcome
People feel heard and appreciated.
Chapter: Let do deal of talking.
Problem
People resist ideas that feel imposed on them.
Action
Guide the discussion so others reach the conclusion themselves.
Outcome
People support the idea more strongly.
Chapter: Let feel idea is his or hers.
Problem
Misunderstanding often comes from a limited perspective.
Action
Consider how the situation looks to the other person.
Outcome
Mutual understanding improves.
Chapter: See other point of view.
Problem
People resist when their feelings are ignored.
Action
Show that you understand and respect how they feel.
Outcome
People become more cooperative.
Chapter: Be sympathy with ideas.
Problem
People want to act in ways they can respect.
Action
Connect your request to positive motives and principles.
Outcome
People become more willing to help.
Chapter: Appeal to nobler motives.
Problem
Important messages are often overlooked.
Action
Use clear examples that make the idea easy to picture.
Outcome
People remember the message.
Chapter: Dramatize ideas.
Problem
Routine work can reduce motivation.
Action
Present the task as an opportunity to prove ability.
Outcome
People put in more effort.
Chapter: Throw down challenge.
Problem
Direct criticism can trigger resistance.
Action
Recognize strengths before discussing problems.
Outcome
People accept feedback more easily.
Chapter: Begin with praise.
Problem
Direct fault-finding can embarrass people.
Action
Suggest improvements without blunt criticism.
Outcome
People stay open to change.
Chapter: Attention mistakes indirectly.
Problem
Correction feels unfair without humility.
Action
Talk about your own mistakes before discussing someone else’s.
Outcome
People become less defensive.
Chapter: Talk own mistakes first.
Problem
Orders often create resistance.
Action
Ask questions that guide people toward the desired action.
Outcome
People cooperate more willingly.
Chapter: Ask instead of orders.
Problem
Embarrassment creates resentment.
Action
Handle mistakes in ways that preserve self-respect.
Outcome
Relationships remain strong.
Chapter: Let save face.
Problem
Unnoticed progress can reduce motivation.
Action
Praise people when they make meaningful improvements.
Outcome
People continue improving.
Chapter: Praise improvement.
Problem
People often act according to expectations.
Action
Describe people as capable and trustworthy.
Outcome
People work to live up to that image.
Chapter: Give reputation.
Problem
People give up when success seems out of reach.
Action
Express confidence in their ability to succeed.
Outcome
People gain confidence to improve.
Chapter: Give encouragement.
Problem
People resist actions that seem unpleasant.
Action
Present your suggestion in a way that highlights its benefits.
Outcome
People accept the suggestion more readily.
Chapter: Make happy about own suggest.