Work management

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Overview

Work management improves command, control, communication, coordination, cooperation, and collaboration within the organization. Employees use work management to improve their daily operations, especially in knowledge work. Work management practices are simple to understand but need some cultural change for adoption. Together with horizontal functions, team leaders guide employees to change their work habits and ultimately make the organization’s work more effective, efficient, and sustainable.

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Project form

Section selection section

  • Which kind of task do you want to do?
  • Who is the interviewee?
  • Is this a test form response?

Requirements analysis section

  • What general challenges do you see regarding working in your organization?
  • What should the organizational leaders do first to improve cooperation and collaboration in your organization?
  • What do other organizations do better regarding cooperation and collaboration?
  • What are your requirements/preferences regarding work management facilitation?

Organizational speed analysis section

  • What’s your analysis of the general speed of your organization?
  • Where and why does your organization feel slow?
  • What could your organization do to become faster?

Continual improvement analysis section

  • What’s your analysis of your organization’s continual improvement ability to improve?
  • How do you normally try to improve your organization?
  • Where and why does your organization need improvement?
  • Where and why does your function/team need improvement?
  • What are the current challenges of improving your team’s and organization’s work habits?
  • What could your organization do to become better in continual improvement?

Collaborative innovation analysis section

  • What’s your analysis of your organization’s capability for radical innovation?
  • How does your organization develop radical innovations?
  • What concrete technology innovations did you propose in the last year?
  • What concrete process innovations did you propose in the last year?
  • What concrete business model innovations did you propose in the last year?
  • What usually happens after you propose a radical innovation to your boss?
  • What could your organization do to become better in developing radical innovations?

Process management analysis section

  • What’s your analysis of your organization’s ability to direct, manage, and control work (packages)? Does the left hand know what the right hand does?
  • What’s your analysis of your organization’s process management capability?
  • What could your organization do to improve its process management?
  • What possible alternative to classical process management comes to your mind?

Information sharing analysis section

  • Do you sometimes feel like reinventing the wheel? Why?
  • What’s a situation you know a similar output (e.g., document) has been created by someone before but you hadn’t access?
  • Have you ever talked about the topic of information management within your organization? If yes, please detail the circumstances and outcomes.
  • What are the current challenges of sharing more information to prevent reinventing the wheel?
  • What are cultural actions to avoid reinventing the wheel in the future?
  • What are process actions to avoid reinventing the wheel in the future?
  • What are technological actions to avoid reinventing the wheel in the future?
  • What else could your organization do to avoid reinventing the wheel?

Workflow software analysis section

  • Which software tools for work management has your organization introduced?
  • What’s your favorite software tool to create workflows?
  • Which workflows have you created for yourself and your coworkers?
  • In which areas could you create more workflows instead of writing emails back and forth?
  • What hinders you from creating additional workflows instead of writing emails?
  • What features do you miss to create more workflows instead of writing emails back and forth?

Written work instructions analysis section

  • How does your team use written work instructions?
  • How can written work instructions systematize and standardize work?
  • How could more written work instructions help your team?
  • What are the current challenges of creating more written work instructions?
  • How could more written work instructions help your organization?

Document templates analysis section

  • How does your team use document templates?
  • What’s an example of how a specific document template prevents reinventing the wheel?
  • What’s the difference between access to created documents and document templates for you?
  • How can your organization create more document templates?

Wiki improvement analysis section

  • How does your team use the organizational wiki?
  • What are the current challenges of using the organizational wiki?
  • How could your organization use the wiki even more?

Document library analysis section

  • Does your organization use a central(!) document library?
  • How does your team use the document libraries?
  • What are the current challenges of your organization’s document libraries?
  • How could your organization better use document libraries?

Information model analysis section

  • Do know about an information strategy and/or model in your organization? If yes, mention it.
  • How could a more structured approach to information management benefit your team and your organization?
  • What would you like to change regarding your organization's information management practices?

Managed metadata analysis section

  • Do know about metadata management in your organization? If yes, mention it.
  • How can metadata help your organization’s employees find information?

Communication practices analysis section

  • How do you normally communicate within your organization?
  • What do you think about your organization’s meeting culture?
  • What do you think about your organization’s email culture?
  • What alternatives to meetings and email come to your mind?
  • What cultural changes are necessary to make your internal communication more effective and efficient?
  • What process changes are necessary to make your internal communication more effective and efficient?
  • What technological changes are necessary to make your internal communication more effective and efficient?

Decision-making culture analysis section

  • How would you describe the decision-making culture in your organization?
  • Why don’t you and your colleagues make faster decisions?
  • How could your organization make faster decisions?
  • How would you describe the risk-taking culture in your organization?
  • Why don’t you and your colleagues take more controlled risks like entrepreneurs and innovators do?
  • How could your organization take more controlled risks?
  • What are necessary changes to the organizational culture to become faster and more innovative?

Software tools analysis section

  • What communication & collaboration software has your organization adopted?
  • What’s your favorite tool s complement meetings and emails?
  • What are your challenges in using other implemented tools more intense?
  • What could your organization do to use implemented software to make work more effective and efficient?

Teamwork feedback section

  • What’s your organizational unit?
  • What are your team’s challenges in reinventing the wheel?
  • Why do you think you hold too many meetings?
  • Why do you think you write too many emails?
  • What are your team’s other challenges in communication & collaboration?
  • What can your team do to improve working together
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Process form

Section selection section

  • Which kind of task do you want to do?
  • Who is the interviewee?
  • Is this a test form response?

Team leadership feedback section

  • What’s your organizational unit?
  • What are the challenges of your team leader?
  • What would you make different as a team leader?
  • How do other team leaders better?
  • What do you need from your team leader?

Employee feedback section

  • What’s your organizational unit?
  • What are the challenges of your colleague?
  • What do you need from your colleague?

Team communication & collaboration feedback section

  • What’s your organizational unit?
  • What process is currently a burden?
  • Why would it be useful for our team to systematize and standardize this process?
  • What would be the steps to systematize and standardize this process?

Team retro feedback section

  • What’s your organizational unit?
  • What does this retro refer to?
  • What went well?
  • How can we improve?
  • Who was your favorite team member? Why?