Technology strategy

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Overview

Because technology is part of each organization today, organizations should manage their technology landscape professionally. New technologies can improve the customer solution quality or reduce the necessary resource input. Technology strategy management ensures that the organization focuses on the most pressing technology challenges instead of implementing new toys for single functions and teams. Technology strategies are highly interdependent with the organizational strategy and the product strategy.

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Form structure

Section selection section

  • Which kind of task do you want to do?
  • Who is the interviewee?
  • Is this a test form response?

IT challenges analysis section

What are our comments regarding the following statements?

  • Frustration between different IT entities across the organization because of a perception of low contribution to business value
  • Frustration between business departments (i.e., the IT customer) and the IT department because of failed initiatives
  • Significant IT-related incidents, such as data loss, security breaches, project failure, application errors, etc. linked to IT
  • Service delivery problems by the IT outsourcer(s)
  • Failures to meet IT-related regulatory or contractual requirements
  • Poor IT performance or reported IT quality or service problems
  • Substantial hidden and rogue IT spending outside the control of the normal IT investment decision mechanisms and approved budgets
  • Duplications or overlaps between various initiatives or other forms of wasting resources
  • Insufficient IT resources, staff with inadequate skills, or staff burnout/dissatisfaction
  • IT-enabled projects frequently fail to meet business needs and are delivered late or over budget
  • Reluctance by board members, executives, or senior management to engage with IT, or lack of committed business sponsors for IT
  • Complex IT operating model and/or unclear decision mechanisms for IT-related decisions
  • Excessively high cost of IT
  • Obstructed or failed implementations of new initiatives or innovations caused by the current IT architecture and system
  • The gap between business and technical knowledge leads to business users and IT and/or technology specialists speaking different languages
  • Regular issues with data quality and integration of data across various sources
  • Lack of oversight and quality control over the applications that are being developed and put into operation
  • Business departments implement their own information solutions with little or no involvement from the enterprise IT department
  • Ignorance and/or noncompliance with security and privacy regulations
  • Inability to exploit new technologies or to innovate using I&T

IT management goals analysis section

What are your goals in the following areas?

  • Financial: Portfolio of competitive products and services
  • Financial: Managed business risk
  • Financial: Compliance with external laws and regulations
  • Financial: Quality of financial information
  • Customer: Customer-oriented service culture
  • Customer: Business service continuity and availability
  • Customer: Quality of management information
  • Internal: Optimization of internal business process functionality
  • Internal: Optimization of business process costs
  • Internal: Staff skills, motivation, and productivity
  • Internal: Compliance with internal policies
  • Growth: Managed digital transformation programs
  • Growth: Product and business innovation

IT process maturity analysis section

  • Which process do you want to evaluate?
  • What’s your capability maturity evaluation?
  • What’s your additional note regarding this process evaluation?

Requirements analysis section

  • What are your challenges/requirements/preferences regarding finding and evaluating technology solutions for your organization?
  • What are your challenges/requirements/preferences regarding working with innovative startups?
  • What are your challenges/requirements/preferences regarding innovating together with existing suppliers?
  • What are your technology solution categories that potentially benefit your organization?
  • What are your challenges/requirements/preferences regarding the procurement, implementation, and adoption of innovative technology solutions?
  • What’s your opinion about culture improvement, process improvement, and business model innovation in relation to technology innovation?
  • What are your other challenges/requirements/preferences regarding technology innovation management?
  • What risks do you see in technology innovation management?

Challenges analysis form

  • What’s your function?
  • What’s your organization unit?
  • What are your daily challenges?
  • What technology solution would you like to use?
  • Why aren’t you using this technology solution yet?
  • What additional feedback do you have?

Technology landscape analysis form

  • What are some relevant technology solution categories for you?
  • What are some relevant technology solutions for you?

Market trends analysis section

  • Which solution category are you referring to?
  • Which market trends do you see?
  • How should your organization act on these trends?

Focus areas analysis section

  • When you put all the feedback together, what issue should your organization focus on?