Services & Pricing

Services & Pricing

Discover the power of our concise workshops!

Our workshops are not about abstract theories or impractical business jargon. We focus on concrete outputs: Real, actionable tools and processes that you can put to work in your business immediately. We understand the high cost of traditional consulting services can be a barrier for many organizations. That's why we've worked diligently to design our workshops as cost-effective alternatives. Without sacrificing the quality of the service, we've managed to offer expertise, insight, and practical support at a fraction of the cost of a conventional consulting firm.


All workshops include preparatory calls, three-hour workshop sessions, and follow-up calls. Each workshop comes for 3000 EUR (excl. VAT).

Feedback culture adoption

Workshop 1: Developing leadership feedback skills

  • Developing a customized approach for leaders to provide feedback to their teams.
  • Developing specific feedback messages, emphasizing the balance of positivity and constructive criticism.
  • Developing strategies for timing and delivery of feedback, using role-play scenarios to optimize these techniques.

Workshop 2: Developing a feedback-rich team culture

  • Developing a tailored strategy to facilitate open, honest, and constructive feedback within teams.
  • Developing skills to give and receive peer and leadership feedback through mock feedback sessions.
  • Developing an action plan for integrating the learned feedback strategies into daily team operations.

Workshop 3: Developing cross-team feedback mechanisms

  • Developing a protocol for productive feedback exchange across different teams within an organization.
  • Developing ways to address collaborative projects and inter-departmental challenges using cross-team feedback, including role-play scenarios.
  • Developing a plan for enhancing cooperation and mutual improvement across team boundaries through feedback.

Workshop 4: Developing an organization-wide feedback culture

  • Developing strategies to engage every member of the organization in the feedback process, contributing to an organization-wide feedback culture.
  • Developing methods for providing feedback on various aspects of the organization's operations.
  • Developing a plan for enhancing transparency, accountability, and collective growth through an organization-wide feedback culture.

Workshop 5: Developing meta-feedback skills

  • Developing techniques for assessing the effectiveness of the feedback process.
  • Developing methods for giving and receiving feedback on the feedback process itself.
  • Developing a plan for implementing changes, refining the feedback process, and ensuring its dynamic impact.

Service provider feedback

Workshop 1: Developing feedback mechanisms toward service providers

  • Developing a structured approach for feedback delivery from service provider managers.
  • Developing a standardized feedback template to ensure uniformity in communication.
  • Developing a feedback schedule to ensure regular communication between leaders and service providers.

Workshop 2: Developing team feedback collection toward specific service providers

  • Developing a system to facilitate team-specific feedback on service providers.
  • Developing a system for categorizing and analyzing feedback to gain actionable insights.
  • Developing a process to communicate this feedback to the respective service providers effectively.

Workshop 3: Developing a service provider feedback system

  • Developing a process to collect feedback from various teams about service providers.
  • Developing an approach for delivering this feedback to the respective service providers.
  • Developing an action plan to enhance service sourcing based on the collected feedback.

Workshop 4: Developing an organization-wide service provider feedback system

  • Developing a platform to engage everyone in providing feedback about service providers.
  • Developing a culture of transparency and continuous improvement.
  • Developing a system for regular feedback sessions involving all service providers.

Workshop 5: Developing feedback processes for the service provider feedback system

  • Developing a culture that encourages feedback on the service provider feedback system.
  • Developing an approach to evaluate this feedback and identify areas for improvement.
  • Developing an action plan based on this feedback to refine the feedback system further.

Managed service procurement project

Workshop 1: Developing a service market exploration process

  • Developing a clear understanding of the project's goals, scope, and stakeholders and producing a project charter.
  • Developing an initial market research plan, identifying potential service providers, and creating a provider shortlist.
  • Developing techniques to assess the capability and credibility of service providers, resulting in a qualification scorecard for each.

Workshop 2: Developing a requirement gathering and RFP process

  • Developing detailed service requirements and specifications, leading to a comprehensive requirements document.
  • Developing a step-by-step approach to the Request for Proposal (RFP) process, resulting in an RFP timeline and checklist.
  • Developing techniques to communicate your needs effectively to potential service providers, culminating in a draft RFP.

Workshop 3: Developing a service provider selection process

  • Developing techniques and criteria for evaluating service provider proposals, leading to a proposal evaluation matrix.
  • Developing negotiation strategies and selecting the best service provider, resulting in a negotiation strategy document and decision-making matrix.
  • Developing an understanding of the importance of cultural fit and long-term partnership potential, resulting in an assessment matrix for these soft factors.

Workshop 4: Developing a contract negotiation process

  • Developing an understanding of contract law fundamentals and important clauses in service sourcing, leading to a custom checklist of key contract terms.
  • Developing best practices for negotiating contract terms that benefit both parties, resulting in a negotiation strategy and key terms document.
  • Developing techniques for reviewing and formalizing the contract with the chosen service provider, leading to a final contract template.

Workshop 5: Developing supplier management process

  • Developing strategies for effective communication and relationship management with the supplier, culminating in a communication and relationship management plan.
  • Developing techniques for tracking the service provider’s performance, leading to a performance tracking and management system.
  • Developing methods for problem-solving and conflict resolution, leading to a dispute resolution protocol.

Service sourcing process system

Workshop 1: Developing strategies for market analysis

  • Developing an understanding of the importance of broadening service provider horizons, which results in a strategic plan for expanding supplier networks.
  • Developing tools and techniques for effective market research, yielding a market research protocol that can be used for future sourcing projects.
  • Hands-on session: Identifying potential new service providers, resulting in a list of qualified suppliers for a mock sourcing project.

Workshop 2: Developing lean service requirements

  • Developing a grasp of the concept of lean requirements, leading to a framework tailored to your organization's needs.
  • Developing techniques to gather service requirements efficiently, producing a streamlined requirements-gathering process.
  • Hands-on session: Prioritizing requirements based on business needs and values, resulting in a prioritized list of service requirements for a mock sourcing project.

Workshop 3: Developing efficient contracts

  • Developing an understanding of contract law basics and common terms and conditions, resulting in a reference guide for contract terms.
  • Developing techniques to draft contracts efficiently using templates, leading to a customized contract template for your organization.
  • Hands-on session: Exploring public service terms and conditions to optimize contract agreements, resulting in a draft contract for a mock sourcing project.

Workshop 4: Developing a structured service sourcing process

  • Developing an understanding of service sourcing processes, culminating in a standard sourcing process map for your organization.
  • Developing structured selection methods, leading to a selection process guide.
  • Hands-on session: Utilizing tools and techniques for evaluating and comparing service providers, resulting in a comparison matrix for a mock sourcing project.

Workshop 5: Developing a continuous improvement approach for revolutionizing supplier management

  • Developing an overview of advanced supplier management strategies, yielding a strategic plan for supplier management.
  • Developing techniques for evaluating supplier performance and identifying areas of improvement, leading to a supplier performance evaluation system.
  • Hands-on session: Emphasizing continuous improvement over contract renegotiation, leading to a process for tracking and implementing supplier improvements.


Hinweis: Diese Workshop-Serie enthält keine Rechtsberatung. Wir erläutern den Vertragsentwurf und beantworten Fragen zum Verständnis, beraten aber nicht zu möglichen Anpassungen. Wir sind kein Ersatz für Rechtsanwälte, mit diesen nicht in Wettbewerb und fordern unsere Kunden immer auf, Unterstützung durch interne oder externe Rechtsanwälte hinzuzuziehen. Wenn wir Kenntnis davon erlangen, dass wir mit Rechtswanälten verglichen werden, können wir leider kein Angebot abgeben. Wir schreiben diesen Hinweis aufgrund berufsstandsschützender Rechtsanwälte.

Workshop 1: Kommunikation der universellen Rahmenvereinbarung

  • Erläutern der spezifischen Elemente und Vorteile der universellen Rahmenvereinbarung.
  • Entwicklung einer Strategie zur Präsentation der universellen Rahmenvereinbarung an interne Stakeholder.
  • Entwicklung eines Aktionsplans zur internen Förderung der universellen Rahmenvereinbarung.

Workshop 2: Vertragsgestaltung

  • Erläutern des Vertrags inkl. Leistungsbeschreibung.
  • Planung von Stakeholder-Interview, um Feedback zum Vertragsentwurf zu erhalten.
  • Entwicklung eines Aktionsplans zur weiteren Verbesserung der Dokumente.

Workshop 3: Leistungskatalog

  • Definition der Dienstleistungen, die in der Rahmenvereinbarung enthalten sein sollen.
  • Entwicklung eines Leistungskatalogs mit Beschreibungen jeder Leistung.
  • Entwicklung eines “produktscharfen” Anbieter- und Lösungskatalogs.

Workshop 4: Bewertungskriterien und -matrix

  • Entwicklung von Schlüsselkriterien zur Bewertung potenzieller Dienstleister.
  • Entwicklung strategischer Ziele zwischen Leistungsbeschreibung und Bewertungskriteren.
  • Entwicklung einer Markterkundung zum Abgleich der geforderten Leistungen

Workshop 5: Abrufprozess

  • Entwicklung eines standardisierten Leistungsabrufprozesses.
  • Entwicklung eines Aktionsplans zur kontinuierlichen Optimierung des Abrufprozesses.
  • Entwicklung eines Lieferanten-Management-Prozesses für die universelle Rahmenvereinbarung.

Individual services

Services offered
  • IT sourcing Bid analyses • Budget planning • Contracting • Contract negotiations • Cost reduction measures • Framework agreements • Market analysis • Procurement strategies • Technology selection
  • IT supplier management Contract management • Cost transparency • Innovation support • Negotiation guidance • Performance measurement • Process improvement • Service level management • Supplier consolidation • Supplier evaluation
  • Öffentliche Beschaffung: Universalvergabe Eine Rahmenvereinbarung • Alle erdenklichen IT-Leistungen • Ein kontrahierter Wiederverkäufer • Abruf anstelle Mini-Wettbewerb • Maximale Flexibilität • Maximale Wahlfreiheit • Schnellstmögliche Beschaffung
Successful projects
  1. Service transition & transformation as Service Manager
    1. since 2023-01

    2. Developing service delivery processes and standard operating procedures.
    3. Developing an outsourcing service delivery model.
    4. Developing an information & knowledge management process.
  2. Supplier management process development as Consultant
    1. since 2022-05

    2. Developing a supplier management process procuring, managing, and improving existing and future service supplier relationships and service delivery.
    3. Developing supplier management instructions for internal staff.
    4. Developing a stakeholder interview series to improve the supplier management process continually.
  3. Supplier management process development as Supplier Manager
    1. 2022-09 – 2022-11

    2. Developed a sourcing & supplier management strategy and operating model.
    3. Developed a supplier management process for an existing hardware, software, and service landscape.
    4. Developed standard operating procedures for the supplier management team and product/service owners.
  4. Framework agreement development as Supplier Manager
    1. 2021-11 – 2022-10

    2. Developed an IT service contract approach consolidating many external services under one framework contract.
    3. Developed a process and knowledge management approach by collecting and sharing already-created documents to prevent “reinventing the wheel” in the future.
    4. Developed a new legal approach for public framework contracts.
  5. IT management process development as Process Manager
    1. 2021-01 – 2021-10

    2. Developed strategic and operational IT management processes, increasing the effectiveness and efficiency of the organization.
    3. Developed a risk evaluation plan and a service delivery quality assurance program.
    4. Developed strategic and operational IT service management process simulations to understand the implications of developed changes.
  6. IT service catalog development as Process Manager
    1. 2021-01 – 2021-10

    2. Developed a stakeholder communication approach.
    3. Developed an IT service catalog information-gathering approach.
    4. Developed an information management approach and development roadmap.
  7. Information management process development as Process Manager
    1. 2021-01 – 2021-10

    2. Developed an information management process based on wiki software.
    3. Developed a stakeholder requirements-gathering approach.
    4. Developed an implementation communication strategy.
  8. Operational improvement development as IT Manager
    1. 2019-08 – 2020-11

    2. Developed approaches to streamline operations throughout the organization by implementing modern work approaches and a simplified process management approach.
    3. Developed a department handbook with organizational structures, process documentation, and standard operating procedures/instructions, making departmental processes transparent to the team and organizational stakeholders.
    4. Delivered stakeholder information sessions communicating the department processes.
  9. IT management training development as IT Manager
    1. 2019-08 – 2020-11

    2. Developed training materials based on common IT management frameworks.
    3. Developed a training approach for military IT exercise preparation.
    4. Delivered preparatory and in-exercise training sessions.
  10. Interim department head as IT Manager
    1. 2019-08 – 2020-11

    2. Developed a people leadership approach based on learning and continual improvement.
    3. Developed a peer-to-peer coaching approach for group learning.
    4. Delivered single-person and group coaching.
  11. IT outsourcing transition & transformation as Consultant
    1. 2017-10 – 2019-07

    2. Developed an approach for international project management through various time zones.
    3. Developed an information management approach based on Microsoft SharePoint lists.
    4. Developed IT outsourcing service delivery continual improvement methodologies, processes, metrics, and dashboards.
  12. IT outsourcing transactions as Consultant
    1. 2017-10 – 2019-07

    2. Developed business requirements and customer needs through stakeholder workshops.
    3. Negotiated outsourcing contracts with stakeholders and suppliers.
    4. Developed a sourcing approach for IT security services.
  13. IT outsourcing strategy development as Consultant
    1. 2017-10 – 2019-07

    2. Developed a strategy for an IT infrastructure outsourcing strategy.
    3. Developed a solution approach through stakeholder workshops.
    4. Developed a company-wide sourcing strategy template.
  14. Datacenter renewal procurement approach development as Consultant
    1. 2015-10 – 2017-09

    2. Developed an IT sourcing training program for IT and procurement departments.
    3. Developed a data center hardware & software sourcing approach.
    4. Developed supplier negotiation strategies.
  15. Hardware, software, services procurement as Consultant
    1. 2015-10 – 2017-09

    2. Developed a mid-market IT sourcing/procurement process model including requirements collection, service design, and IT supplier selection.
    3. Delivered IT outsourcing consulting services to mid-market businesses with a focus on IT infrastructure and horizontal application projects.
    4. Developed a business model delivering IT consulting services to mid-market businesses based on self-service information and remote consulting.
  16. Market research & RFx development as Consultant
    1. 2015-10 – 2017-09

    2. Developed an IT solution market research & solution evaluation approach.
    3. Developed a stakeholder meeting approach, reducing the number of internal discussions.
    4. Developed a lean IT service RFx process.

About us


We, Christian Ullrich and Miriam Sanchez, support organizations adopting team feedback practices for organizational improvement and innovation. Drawing from our experience in management consulting and process management, we are passionate about developing new approaches that facilitate the exchange of knowledge across organizations and countries. Our lifelong mission is to help organizations self-improve while making professional services more effective and efficient. We love sharing our written expertise free of charge and encourage organizations to embrace a knowledge-sharing culture for the greater good.