Service requirements elicitation

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Overview

Requirements elicitation is necessary when an organization plans to source/procure a new service/technology solution. It includes the analysis of the current situation and creates options for the future. The requirements elicitation should include as many stakeholders, employees, and external people as possible to facilitate crowd intelligence as much as possible. The requirements elicitation is (along with some other parts) the input for the sourcing/procurement project.

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Form structure

Section selection section

  • Which kind of task do you want to do?
  • Who is the interviewee?
  • Is this a test form response?

Business case elicitation section

  • What’s the general problem with the current situation?
  • What’s the overall business rationale for improving the current situation?
  • What’s the financial case for improving the situation?
  • What are indicators the improvement becomes too expensive?
  • What are indicators the improvement doesn’t work out?

Culture requirements elicitation section

  • What are the current solution’s leadership challenges?
  • What are the future solution’s leadership requirements?
  • What are the current solution’s decision-making challenges?
  • What are the future solution’s decision-making requirements?
  • What are the current solution’s execution challenges?
  • What are the future solution’s execution requirements?
  • What are the current solution’s VUCA challenges?
  • What are the future solution’s VUCA requirements?
  • What are the current solution’s innovation culture challenges?
  • What are the future solution’s innovation culture requirements?

Process requirements elicitation section

  • What are the current solution’s command & control challenges?
  • What are the future solution’s command & control requirements?
  • What are the current solution’s communication & coordination challenges?
  • What are the future solution’s communication & coordination requirements?
  • What are the current solution’s cooperation & collaboration challenges?
  • What are the future solution’s cooperation & collaboration requirements?
  • What are the current solution’s information & knowledge challenges?
  • What are the future solution’s information & knowledge requirements?
  • What are the current solution’s continual improvement challenges?
  • What are the future solution’s continual improvement requirements?
  • What are the current solution’s organizational change challenges?
  • What are the future solution’s organizational change requirements?

Technology requirements elicitation section

  • What are the current functional challenges?
  • What are the future solution’s functional requirements?
  • What are the current solution’s reliability challenges?
  • What are the future solution’s reliability requirements?
  • What are the current solution’s usability challenges?
  • What are the future solution’s usability requirements?
  • What are the current solution’s flexibility challenges?
  • What are the future solution’s flexibility requirements?

Compliance requirements elicitation section

  • What are the current solution’s legal challenges?
  • What are the future solution’s legal requirements?
  • What are the current solution’s contractual challenges?
  • What are the future solution’s contractual requirements?
  • What are the current solution’s certification challenges?
  • What are the future solution’s certification requirements?
  • What are the current solution’s payment challenges?
  • What are the future solution’s payment requirements?

Sourcing options elicitation section

  • What are possible product solution vendors?
  • What are possible professional & managed services providers?

Summary feedback section

  • What are your comments about the summarized current state?
  • What are your comments about the summarized desired future state?
  • How would you like to move on with this initiative?

Solution options elicitation section

  • Which product solution vendors do you know?
  • Which content/information solution suppliers do you know?
  • Which platform solution vendors do you know?
  • Which professional services providers do you know?
  • Which managed services providers do you know?

Supplier presentation feedback section

  • Which supplier presentation are you referring to?
  • What did you like about this supplier presentation?
  • What did you not like about this supplier presentation?
  • On a scale of 0 to 10, how likely are you to recommend this supplier presentation?

Solution options feedback section

  • Which solution option are you referring to?
  • What do you like about this solution option?
  • What don’t you like about this solution option?
  • On a scale of 0 to 10, how likely are you to recommend this solution option?

Decision feedback section

  • What’s your feedback about the made decision?
  • How do you agree with the made decision?
  • How do you disagree with the made decision?
  • On a scale of 0 to 10, how likely are you to recommend this decision?