Procurement & Supplier management questions

Procurement: Contract development process analysis
  • How do you select a contract template?
  • How do you adapt the contract template to your needs?
  • How do you develop the statement of work?
  • How do you adapt the standard procurement terms and conditions?
  • How do you determine your evaluation approach?
  • How do you determine your evaluation criteria?
  • How do you internally communicate your created contract?
  • How do you collect feedback about your created contract?
Procurement: Outsourcing methodology feedback
  • What are your expectations about this outsourcing project?
  • What are your high-level requirements regarding the services/solution we source/procure?
  • What are your requirements regarding the outsourcing approach we choose?
  • What are your questions about this outsourcing project's “agile” part?
  • What challenges and risks regarding this outsourcing project do you see?
Procurement: Procurement project planning
  • How do you structure the procurement process?
  • How do you internally sell your project?
  • How do you communicate, cooperate, and collaborate on the project?
  • How do you include organizational stakeholders in your decision-making?
  • How do you determine the accountabilities of project roles?
  • How do you decide on a type of supplier request?
  • How do you determine your operational decisions?
  • How do you gather valuable knowledge for the next procurement?
  • How do you ensure organizational learning throughout the project?
  • How do you communicate and collaborate with the suppliers?
Procurement: Request document design
  • How do you define the subject to procure?
  • How do you gather your requirements?
  • How do you generally structure our request document?
  • How do you conduct stakeholder interviews to gather requirements?
  • How do you structure a request for information?
  • How do you structure a request for quote?
  • How do you structure a request for proposal?
  • How do you structure a request for solution?
  • How do you distribute your request documents?
Procurement: Request for information
  • What do you want to tell us?
  • What’s the address of the website containing your thought leadership?
  • To understand your portfolio, expertise, and experience, please drop us one document (PDF file) with your combined offering structure, thought leadership, and engagement references.
Procurement: Service level requirements analysis
  • What are your business needs for this service?
  • What’s the use case for this service?
  • What are the jobs to be done of this service?
  • What are the service level requirements?
  • What’s the level of service the supplier is capable of delivering?
  • What are the costs associated with delivering the desired level of service?
  • What are the performance elements to be measured?
  • What are the metrics for each performance element?
Procurement: Service transition planning 01 Team and stakeholders
  • Who participated in the service transaction (contract design, negotiations, and closure)
  • Which teams do you need to involve in the service transition?
  • Which other stakeholders do you need to involve in the service transition?
  • What external stakeholders (except the supplier) do you need to involve in the service transition?
  • Who don’t you need to involve in the service transition?
Procurement: Service transition planning 02 Contract clauses
  • What are the deliverables your supplier must implement?
  • What are the obligations your organization must provide?
  • What are the other contractual clauses to look at?
  • What are the other relevant contracts for this service transition?
  • What were the most challenging contractual clauses to negotiate in the transaction project?
Procurement: Service transition planning 03 Project outcomes
  • What are the expected outcomes?
  • What are the possible project milestones?
  • What isn’t expected?
  • How can your organization and the supplier ensure everything will be delivered within scope, time, and budget?
  • What’s the approach to designing the schedule?
  • What are the fixed waterfall elements?
  • What are the agile backlog elements?
Procurement: Service transition planning 04 Project reporting
  • What’s the project reporting process?
  • What are your requirements for supplier reporting in this project?
  • Which information do you require to be included?
  • Which project KPIs do you want to measure?
  • Which optional information do you want to include?
  • What reporting cycle do you recommend for this project?
  • Which information should your organization regularly report to the supplier?
  • Which reporting format (e.g., dashboard, PDF) do you prefer?
  • Who will need to read and discuss the project reports?
Procurement: Service transition planning 05 Information management
  • What’s the approach to sharing information throughout this project?
  • What are the technical requirements to share information between the involved organizations?
  • What’s the approach to transferring tacit knowledge in both directions throughout this project?
  • Which information does the customer require?
  • Which information does the supplier require?
Procurement: Service transition planning 06 Staff education
  • What’s the approach to educating the customer?
  • What’s the approach to educating the supplier?
  • What’s the approach to keeping transferred knowledge in the organization?
  • Which learning/education formats do you prefer?
  • What can the supplier do to support your organizational learning?
Procurement: Service transition planning 07 Operational change
  • What are the relevant change preparations?
  • What are the relevant strategic changes?
  • What are the relevant process changes?
  • What are the relevant design activities?
  • What are the relevant development activities?
  • What are the relevant implementation activities?
  • What are the relevant adoption activities?
  • What are the relevant continual improvement activities?
Procurement: Service transition planning 08 Organizational change
  • Which cultural changes does the new supplier need from your organization?
  • How can your organization use this supplier relationship for cultural change?
  • Which cultural changes would you like to introduce in your organization?
  • Why is cultural change so hard in your organization?
  • What are some tactics your organization can use to support the necessary cultural change?
Procurement: Service transition planning 09 People change
  • What changes in your organizational structure do you need to make?
  • What people/teams does the supplier bring into your organization?
  • What are the cultural differences between your organization and the supplier?
  • What are the actions to align the teams of the two organizations?
Procurement: Service transition planning 10 Process change
  • Which processes does your organization need to set up?
  • Which processes does your organization need to change?
  • What’s the approach to integrate the processes of your organization and the supplier?
  • What’s the approach to mature the relevant processes in your organization faster than usual?
  • What can you learn from the supplier?
Procurement: Service transition planning 11 Technology change
  • Which technology solutions will the supplier implement in your organization?
  • Which technologies does your internal staff need to learn?
  • Which technology solutions will the supplier retire after service transformation?
  • Which new technology solutions will your organization manage instead of the supplier? | Management
  • Which processes does the new technologies require your organization to change?
Procurement: Service transition planning 12 Service reporting
  • What are your requirements regarding the future regular service reporting process?
  • Which information do you need to see in the service reports?
  • Which KPIs do you want to measure in addition to the contractually defined ones?
  • Who will need to read and discuss the future service reporting?
  • Which regular service reporting KPIs have to be detailed as part of the service transition project?
Procurement: Service transition planning 13 Project acceptance
  • How does the project team manage the intermediate transition acceptance criteria?
  • What are the final acceptance criteria to complete the service transition project?
  • Who will decide about the final service transition project acceptance?
  • What are the acceptance criteria which your organization could forget to look at?
Procurement: Service transition planning 14 Continual improvement
  • What’s the approach to get the service up and running as quickly as possible, with the minimum quality standard required to function?
  • Which continual improvement activities do you recommend implementing with the project?
  • What are the continual improvement (meta) measurements?
  • What’s the approach to integrate this future service into the existing continual improvement activities?
Procurement: Simplified small-scale service procurement request
  • Which service type do you request?
  • Which procurement policy applies?
  • Which process area do you need support for?
  • What technology and architecture will the supplier be working with?
  • What’s your current cultural/process/technical challenge?
  • What’s the information security environment like?
  • What are the out-of-scope activities?
  • What’s your monthly budget?
  • When do you want to start working with the supplier?
  • How long do you plan to work with the supplier?
  • What are your on-site/travel requirements?
  • Who are your preferred suppliers?
  • What other information is relevant for the sourcing/procurement team?
  • What other information is relevant for the potential suppliers?
Procurement: Small-scale service procurement request
  • Which service type do you request?
  • Which procurement policy applies?
  • Which process area do you need support for?
  • What’s your organizational situation?
  • What’s your technical situation?
  • What’s the information security environment like?
  • What’s your challenge?
  • Which tasks have to be performed?
  • What are the out-of-scope activities?
  • What are your solution requirements?
  • Where should the supplier be located?
  • Are there any additional compliance requirements?
  • Which language do you want to speak with the supplier?
  • What’s your monthly budget?
  • When do you want to start working with the supplier?
  • How long do you plan to work with the supplier?
  • What are your on-site/travel requirements?
  • Who are your preferred suppliers?
  • What other information is relevant for the sourcing/procurement team?
  • What other information is relevant for the potential suppliers?
Procurement: Small-scale service supplier questions
  • What are your questions about the project?
Procurement: Small-scale service supplier questions response
  • What’s your answer to question 1?
  • What’s your answer to question 2?
  • What’s your answer to question 3?
  • What’s your answer to question 4?
  • What’s your answer to question 5?
  • What’s your answer to question 6?
  • What’s your answer to question 7?
  • What’s your answer to question 8?
  • What’s your answer to question 9?
  • What’s your answer to question 10?
  • What’s your answer to question 11?
  • What’s your answer to question 12?
  • What’s your answer to question 13?
  • What’s your answer to question 14?
  • What’s your answer to question 15?
  • What’s your answer to question 16?
  • What’s your answer to question 17?
  • What’s your answer to question 18?
  • What’s your answer to question 19?
  • What’s your answer to question 20?
  • Do you have any additional notes?
Procurement: Small-scale service supplier response
  • How do you describe your organization?
  • How do you describe your proposed solution?
  • What are the pricing options for your solution?
  • What’s your unique value proposition? What differentiates your solution from other suppliers?
  • Please upload your quote, incl. all attachments in one(!) file.
Procurement: Supplier negotiation feedback
  • Which supplier are you referring to?
  • Which service are you referring to?
  • Which round of negotiations are you referring to?
  • On a scale of 0 to 10, how likely are you to recommend the negotiations with this supplier to others?
  • What additional feedback do you have?
Procurement: Supplier research process analysis
  • How do you research potential suppliers?
  • How do you collect potential suppliers’ information?
  • How do you build a directory of potential suppliers?
  • How do you inquire about contact information?
  • How do you make a selection to distribute your request document?
  • How do you answer questions about your request document?
  • How do you ensure suppliers are interested to work with you?
Procurement: Supplier response process analysis
  • How do you determine your evaluation approach?
  • How do you determine your evaluation/selection criteria?
  • How do you reduce bias in your evaluation?
  • How do you internally communicate your evaluation & selection?
  • How do you inform suppliers about your selection & decision?
  • How do you proceed with the successful suppliers?
  • How do you exit the process with the outvoted suppliers?
Procurement: Technology proof-of-concept 01 Goal
  • What’s the aim of this technology solution?
  • What’s the aim of using this technology solution in your organization?
  • What’s the aim of replacing another technology solution?
  • Why is this technology solution better than its alternatives?
  • What are some alternative technology solutions if this one doesn’t work?
  • What are some alternative improvement approaches (e.g., culture, process) if none of the technology solutions work as required?
Procurement: Technology proof-of-concept 02 Outcomes
  • What are the outcomes that this new technology solution should improve?
  • What are the outcomes that this new technology solution could affect negatively?
  • What are the advantages compared to an upgrade of the already implemented technology solution landscape?
  • What are the disadvantages of implementing an additional technology solution compared to using/upgrading the existing technology solution landscape?
  • What are some possible positive side effects of this new technology solution?
  • What are some possible negative side effects of this new technology solution?
Procurement: Technology proof-of-concept 03 Requirements
  • What are the minimum requirements that this new technology solution should fulfill theoretically?
  • What are the minimum requirements that this new technology solution should meet as part of the proof-of-concept?
  • What are the cultural change nice-to-have requirements?
  • What are the process change nice-to-have requirements?
  • What are the technical nice-to-have requirements that are not related to the evaluated technology solution?
Procurement: Technology proof-of-concept 04 Planning
  • What are the prerequisites before starting?
  • What are the requirements to set up, configure, test, and use this technology solution?
  • What are the steps to set up this technology solution?
  • What are the steps to configure this technology solution?
  • What are the steps to test this technology solution?
  • What are the steps to deconstruct this technology solution?
Procurement: Technology proof-of-concept 05 Implementation
  • How complicated is it to install this technology solution?
  • What are the installation risks of this technology solution?
  • How complicated is it to configure this technology solution?
  • What are the configuration risks of this technology solution?
  • How complicated is it to integrate this technology solution into the existing technology landscape?
  • What are the integration risks of this technology solution?
Procurement: Technology proof-of-concept 06 Verification
  • How does this technology solution meet your compatibility requirements?
  • How does this technology solution meet your functional (feature) requirements?
  • How does this technology solution meet your usability requirements?
  • How does this technology solution meet your process requirements?
  • How does this technology solution meet your cultural requirements?
Procurement: Technology proof-of-concept 07 Validation
  • Is this technology solution compatible with your organization’s technology environment/landscape?
  • Is this technology solution useful?
  • Does your organization have a functional need for this technology solution?
  • Is this technology solution easy to use?
  • Does this technology solution meet your organization’s processes?
  • Does this technology solution fit into your organization’s culture?
  • Can your organization afford this technology solution?
Procurement: Technology proof-of-concept 08 Evaluation
  • How useful is this technology solution?
  • How much effort would it be to procure this technology solution?
  • How costly is this technology solution?
  • How much time would it take for this technology solution to be implemented?
  • What are the alternatives to this technology solution?
Procurement: Technology proof-of-concept 09 Follow-up
  • What are the results of this technology proof-of-concept?
  • What are the next steps after this technology proof-of-concept?
  • Who’s in charge of the next steps after this technology proof-of-concept?
Procurement: Technology proof-of-concept 10 Continual improvement
  • What did you learn from this technology solution proof-of-concept project?
  • What can you do better with the next technology solution proof-of-concept project?
  • How can you distribute your learnings throughout the organization?
  • What can the organization learn for future technology solution proof-of-concept projects?
Supplier management: Contract request
  • Which contract template do you need?
  • What contract changes do you need?
  • When do you need the changes by?
Supplier management: Function rating
  • On a scale of 0 to 10, how likely are you to recommend your organization’s supplier management function to others?
  • On a scale of 0 to 10, how likely are you to recommend your supplier management function’s support with your supplier issues?
  • On a scale of 0 to 10, how likely are you to recommend your supplier management function’s responsiveness?
  • On a scale of 0 to 10, how likely are you to recommend your supplier management function’s level of innovation with suppliers?
  • What works especially well?
  • What are the potential areas for improvement?
Supplier management: Internal function feedback
  • How does the supplier management team get people to work (more) on supplier management?
  • How does the supplier management team improve supplier relationships and their service delivery performance?
  • How does your organization develop/implement/adopt the new technologies of the suppliers in a way that is better/faster/cheaper?
  • How does the supplier management team collect, use, and share good practices from the suppliers?
  • How does the supplier management team adopt improvements and innovations from the suppliers?
Supplier management: Invoice drop
  • What’s the related supplier?
  • What’s the related contract?
  • What’s the related service?
  • What’s the invoice number?
  • What’s the invoice date?
  • What’s the due date?
  • Please upload the file.
Supplier management: Management escalation
  • What’s the related supplier?
  • What’s the related contract?
  • What’s the related service?
  • What happened?
  • Why can’t you solve this challenge on your level?
  • What do you expect from this escalation?
Supplier management: Missing contract request
  • Which supplier are you referring to?
  • Which contract are you referring to?
  • Who is the supplier’s single point of contact for this contract?
  • What information/document is missing?
  • Who gave the authorization to ask the supplier for this information/document?
Supplier management: Operations management
  • What’s the related supplier?
  • What’s the related contract?
  • What’s the related service?
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
  • What are your comments about the customer process? Please add the challenge and solution for each observation.
  • What are your comments about the supplier process? Please add the challenge and solution for each observation.
Supplier management: Pricing table update
  • What’s the related supplier?
  • What’s the related contract?
  • What’s the related service?
  • What’s the pricing table name?
  • Why are you updating this pricing table?
  • Please upload the file.
Supplier management: Problem reporting
  • The delivered service lacks the quality you expect from suppliers.
    • What are some examples of a lack of quality in the delivered service?
    • Why was your organization not able to increase the quality?
    • What actions are being taken to increase the service delivery quality?
  • The supplier doesn’t bring the business value you expected for these services.
    • What’s the most important business value your organization should work on?
    • How do you measure business values?
    • What do the suppliers say about this?
  • The supplier’s delivery of the services is too expensive compared to alternative suppliers and/or a calculated internal delivery.
    • How do you compare service pricing?
    • How could your organization save money?
    • What are some more cost-efficient alternative technologies/services/suppliers?
  • The supplier isn’t committed to shared success with the services delivered.
    • How do you measure supplier commitment?
    • What’s missing in this supplier relationship?
    • What are some possible contract architectures/clauses to guarantee commitment?
  • The supplier doesn’t staff their services with high-quality human resources.
    • How do you compare people between each other and between suppliers?
    • Why should this supplier staff its service with better people?
    • Which competencies are you missing?
  • The supplier doesn’t have adequate processes that make cooperation quick and simple.
    • How do you observe lacking processes?
    • How could your organization help this supplier to set up adequate processes?
    • Which management processes need attention most urgently?
  • The supplier doesn’t use adequate technology solutions to deliver their services.
    • How does this supplier select its technology solutions?
    • What are the possible reasons for past technology solution decisions?
    • How can your organization and this supplier update the technology solutions in use?
  • The supplier doesn’t bring the expected written information and tacit knowledge to your organization.
    • Which information are you missing?
    • How would you like to receive written information and tacit knowledge?
    • What are some examples of good information and knowledge transfer?
  • The supplier doesn’t bring the expected innovation to your organization.
    • Which information are you missing?
    • Where does your organization need additional innovation?
    • What are some innovative suppliers?
  • Do you have any other supplier management challenges/requirements/preferences?
    • What?
    • Why?
    • How?
  • What should the supplier management team do next to improve working with the suppliers?
    • What?
    • Why?
    • How?
Supplier management: Process analysis
  • What are your challenges/requirements/preferences regarding your organization’s suppliers’ service performance?
  • What are your challenges/requirements/preferences regarding cooperation with your organization’s suppliers?
  • What are your problems/requirements/preferences regarding your organization’s supplier management?
  • What are your challenges/requirements/preferences regarding supplier management software tools?
  • Do you have any other challenges/requirements/preferences?
Supplier management: Regular reporting
  • What’s the related supplier?
  • What’s the related contract?
  • What’s the related service?
  • What’s the report number?
  • What’s the report name?
  • What’s the report date?
  • What’s the report summary?
  • Please upload the file.
Supplier management: Relationship learning
  • On a scale of 0 to 10, how likely are you to recommend this supplier service based on its performance last month?
  • What went well last month?
  • What went wrong last month?
  • What did your organization learn to become better in the future?
  • How will the customer improve its contribution in the future?
  • How will the supplier improve this service in the future?
Supplier management: Service analysis - Relationship
  • What’s the status of this service relationship?
  • What’s the process to manage this service relationship?
  • How does your organization want to improve this service relationship?
  • Are there any additional notes about this service relationship?
Supplier management: Service analysis - Compliance
  • What are the agreed compliance and regulatory requirements for this service?
  • What’s the status of this service’s compliance management?
  • What’s your organization’s process to check this service’s compliance requirements?
  • What does your organization need to improve regarding this service’s compliance management?
  • Are there any additional notes about this service’s compliance management?
Supplier management: Service analysis - Performance
  • What are this service’s agreed performance requirements?
  • What’s the status of this service’s performance management?
  • What’s your organization’s process to check this service’s performance requirements?
  • What does your organization need to do to improve this service’s performance management?
  • Are there any additional notes about this service’s performance management?
Supplier management: Supplier feedback
  • The delivered service lacks the quality you expect from suppliers.
  • The supplier doesn’t bring the business value you expected for these services.
  • The supplier delivery of the services is too expensive compared to alternative suppliers and/or a calculated internal delivery.
  • The supplier isn’t committed to shared success with the services delivered.
  • The supplier doesn’t staff their services with high-quality human resources.
  • The supplier doesn’t have adequate processes that make cooperation quick and simple.
  • The supplier doesn’t use adequate technology solutions to deliver their services.
  • The supplier doesn’t bring the expected written information and tacit knowledge to your organization.
  • The supplier doesn’t bring the expected innovation to your organization.
  • Do you have any other challenges regarding this supplier?
  • What should the supplier management team does next to improve working with this supplier?
Supplier management: Yearly service evaluation
  • What type of service evaluation is this?
  • Which service are you referring to?
  • On a scale of 0 to 10, how likely are you to recommend this service’s bandwidth to deliver?
  • What’s your additional feedback regarding this service’s capacity?
  • On a scale of 0 to 10, how likely are you to recommend this service’s ability and diligence to complete tasks in the given period of time?
  • What’s your additional feedback regarding this service’s competency?
  • On a scale of 0 to 10, how likely are you to recommend this service’s consistency of high-quality output?
  • What’s your additional feedback regarding this service’s consistency?
  • On a scale of 0 to 10, how likely are you to recommend this service’s management processes?
  • What’s your additional feedback regarding this service’s process management?
  • On a scale of 0 to 10, how likely are you to recommend this service’s delivery quality?
  • What’s your additional feedback regarding this service’s delivery quality?
  • On a scale of 0 to 10, how likely are you to recommend this service’s financial situation?
  • What’s your additional feedback regarding this service’s financial situation?
  • On a scale of 0 to 10, how likely are you to recommend this service’s cost-efficiency?
  • What’s your additional feedback regarding this service’s cost-efficiency?
  • On a scale of 0 to 10, how likely are you to recommend this service’s work culture?
  • What’s your additional feedback regarding this service’s work culture?
  • On a scale of 0 to 10, how likely are you to recommend this service’s legal and regulatory compliance?
  • What’s your additional feedback regarding this service’s compliance status?
  • On a scale of 0 to 10, how likely are you to recommend this service’s communication culture, processes, and technology?
  • What’s your additional feedback regarding this service’s communication approach?
  • On a scale of 0 to 10, how likely are you to recommend this service’s performance?
  • What’s your additional feedback regarding this service’s performance?
  • On a scale of 0 to 10, how likely are you to recommend this service’s scalability?
  • What’s your additional feedback regarding this service’s scalability?
  • On a scale of 0 to 10, how likely are you to recommend this service’s reliability?
  • What’s your additional feedback regarding this service’s reliability?
  • On a scale of 0 to 10, how likely are you to recommend this service’s availability?
  • What’s your additional feedback regarding this service’s availability?
  • On a scale of 0 to 10, how likely are you to recommend this service’s extensibility?
  • What’s your additional feedback regarding this service’s extensibility?
  • On a scale of 0 to 10, how likely are you to recommend this service’s maintainability?
  • What’s your additional feedback regarding this service’s maintainability?
  • On a scale of 0 to 10, how likely are you to recommend this service’s manageability?
  • What’s your additional feedback regarding this service’s manageability?
  • On a scale of 0 to 10, how likely are you to recommend this service’s security?
  • What’s your additional feedback regarding this service’s security?
  • On a scale of 0 to 10, how likely are you to recommend this service’s personnel?
  • What’s your additional feedback regarding this service’s personnel?
  • On a scale of 0 to 10, how likely are you to recommend this service’s response time?
  • What’s your additional feedback regarding this service’s response time?
  • On a scale of 0 to 10, how likely are you to recommend this service’s willingness to improve?
  • What’s your additional feedback regarding this service’s willingness to improve?
  • On a scale of 0 to 10, how likely are you to recommend this service’s willingness to innovate?
  • What’s your additional feedback regarding this service’s willingness to innovate?
  • On a scale of 0 to 10, how likely are you to recommend this service’s sales team?
  • What’s your additional feedback regarding this service’s sales team?
  • On a scale of 0 to 10, how likely are you to recommend this service’s delivery team?
  • What’s your additional feedback regarding this service’s delivery team?
  • On a scale of 0 to 10, how likely are you to recommend this service in general?
  • What’s your additional feedback regarding this service?
  • Which area needs improvement?
  • What’s the outlook for your organization using this service?
  • What are the internal strengths of this service?
  • What are the internal weaknesses of this service?
  • What are the external opportunities for working with this service?
  • What are the external threats to working with this service?
  • Which organizational pain would you like to solve with this service?
  • Which (other) organizational function could this supplier innovate?
Supplier management: Yearly supplier-to-customer evaluation
  • What’s the related supplier?
  • What’s the related contract?
  • What’s the related service?
  • On a scale of 0 to 10, how likely are you to recommend this customer organization in comparison to your other customers?
  • How did the customer perform in the last year?
  • Which area needs improvement? Why?
  • How are other customers better than this customer organization?
  • How can the two organizations innovate together?
  • What’s the most relevant and concrete innovation idea you propose?