Managed-Service-Prozessverzeichnis

Managed-Service-Prozessverzeichnis

1 Strategy and architecture

1.1 Strategy and planning

1.1.1 Strategic planning (ITSP)

  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

1.1.2 Information systems coordination (ISCO)

  • Level 6: n/a
  • Level 7: n/a

1.1.3 Information management (IRMG)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

1.1.4 Enterprise and business architecture (STPL)

  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

1.1.5 Solution architecture (ARCH)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

1.1.6 Innovation (INOV)

  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

1.1.7 Emerging technology monitoring (EMRG)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

1.1.8 Research (RSCH)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

1.1.9 Demand management (DEMM)

  • Level 5: n/a
  • Level 6: n/a

1.1.10 Investment appraisal (INVA)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

1.1.11 Financial management (FMIT)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

1.1.12 Measurement (MEAS)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

1.1.13 Sustainability (SUST)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

1.1.14 Continuity management (COPL)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

1.2 Security and privacy

1.2.1 Information security (SCTY)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

1.2.2 Information assurance (INAS)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

1.2.3 Personal data protection (PEDP)

  • Level 5: n/a
  • Level 6: n/a

1.2.4 Vulnerability research (VURE)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

1.2.5 Threat intelligence (THIN)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

1.3 Governance, risk and compliance

1.3.1 Governance (GOVN)

  • Level 6: n/a
  • Level 7: n/a

1.3.2 Risk management (BURM)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

1.3.3 Audit (AUDT)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

1.3.4 Quality management (QUMG)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

1.3.5 Quality assurance (QUAS)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

1.4 Advice and guidance

1.4.1 Consultancy (CNSL)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

1.4.2 Specialist advice (TECH)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

1.4.3 Methods and tools (METL)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

2 Change and transformation

2.1 Change implementation

2.1.1 Portfolio management (POMG)

  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

2.1.2 Programme management (PGMG)

  • Level 6: n/a
  • Level 7: n/a

2.1.3 Project management (PRMG)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

2.1.4 Portfolio, programme and project support (PROF)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

2.2 Change analysis

2.2.1 Business situation analysis (BUSA)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

2.2.2 Feasibility assessment (FEAS)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

2.2.3 Requirements definition and management (REQM)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

2.2.4 Business modelling (BSMO)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

2.2.5 Acceptance testing (BPTS)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

2.3 Change planning

2.3.1 Business process improvement (BPRE)

  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

2.3.2 Organisational capability development (OCDV)

  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

2.3.3 Organisation design and implementation (ORDI)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

2.3.4 Organisational change management (CIPM)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

2.3.5 Benefits management (BENM)

  • Level 5: n/a
  • Level 6: n/a

3 Development and implementation

3.1 Systems development

3.1.1 Product management (PROD)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.1.2 Systems development management (DLMG)

  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

3.1.3 Systems and software life cycle engineering (SLEN)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

3.1.4 Systems design (DESN)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.1.5 Software design (SWDN)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.1.6 Network design (NTDS)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.1.7 Hardware design (HWDE)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.1.8 Programming/software development (PROG)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.1.9 Systems integration and build (SINT)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.1.10 Testing (TEST)

  • Level 1: n/a
  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.1.11 Software configuration (PORT)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.1.12 Real-time/embedded systems development (RESD)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.1.13 Safety engineering (SFEN)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.1.14 Safety assessment (SFAS)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.1.15 Radio frequency engineering (RFEN)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.1.16 Animation development (ADEV)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.2 Data and analytics

3.2.1 Data management (DATM)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.2.2 Data modelling and design (DTAN)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

3.2.3 Database design (DBDS)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

3.2.4 Data engineering (DENG)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.2.5 Database administration (DBAD)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

3.2.6 Data science (DATS)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

3.2.7 Machine learning (MLNG)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.2.8 Business intelligence (BINT)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

3.2.9 Data visualisation (VISL)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

3.3 User experience

3.3.1 User research (URCH)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.3.2 User experience analysis (UNAN)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

3.3.3 User experience design (HCEV)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.3.4 User experience evaluation (USEV)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.4 Content management

3.4.1 Content authoring (INCA)

  • Level 1: n/a
  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.4.2 Content publishing (ICPM)

  • Level 1: n/a
  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

3.4.3 Knowledge management (KNOW)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

3.5 Computational science

3.5.1 Scientific modelling (SCMO)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

3.5.2 Numerical analysis (NUAN)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

3.5.3 High-performance computing (HPCC)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

4 Delivery and operation

4.1 Technology management

4.1.1 Technology service management (ITMG)

  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

4.1.2 Application support (ASUP)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

4.1.3 IT infrastructure (ITOP)

  • Level 1: n/a
  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

4.1.4 System software (SYSP)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

4.1.5 Network support (NTAS)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

4.1.6 Systems installation and removal (HSIN)

  • Level 1: n/a
  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

4.1.7 Configuration management (CFMG)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

4.1.8 Release and deployment (RELM)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

4.1.9 Storage management (STMG)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

4.1.10 Facilities management (DCMA)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

4.2 Service management

4.2.1 Service level management (SLMO)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

4.2.2 Service catalogue management (SCMG)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

4.2.3 Availability management (AVMT)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

4.2.4 Capacity management (CPMG)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

4.2.5 Incident management (USUP)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

4.2.6 Problem management (PBMG)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

4.2.7 Change control (CHMG)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

4.2.8 Asset management (ASMG)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

4.2.9 Service acceptance (SEAC)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

4.3 Security services

4.3.1 Security operations (SCAD)

  • Level 1: n/a
  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

4.3.2 Vulnerability assessment (VUAS)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

4.3.3 Digital forensics (DGFS)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

4.3.4 Penetration testing (PENT)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

5 People and skills

5.1 People management

5.1.1 Performance management (PEMT)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

5.1.2 Employee experience (EEXP)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

5.1.3 Organisational facilitation (OFCL)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

5.1.4 Professional development (PDSV)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

5.1.5 Workforce planning (WFPL)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

5.1.6 Resourcing (RESC)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

5.2 Skills management

5.2.1 Learning and development management (ETMG)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

5.2.2 Learning design and development (TMCR)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

5.2.3 Learning delivery (ETDL)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a

5.2.4 Competency assessment (LEDA)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

5.2.5 Certification scheme operation (CSOP)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

5.2.6 Teaching (TEAC)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

5.2.7 Subject formation (SUBF)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

6 Relationships and engagement

6.1 Stakeholder management

6.1.1 Sourcing (SORC)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

6.1.2 Supplier management (SUPP)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

6.1.3 Contract management (ITCM)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

6.1.4 Stakeholder relationship management (RLMT)

  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a
  • Level 7: n/a

6.1.5 Customer service support (CSMG)

  • Level 1: n/a
  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

6.1.6 Business administration (ADMN)

  • Level 1: n/a
  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

6.2 Sales and marketing

6.2.1 Marketing (MKTG)

  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

6.2.2 Selling (SALE)

  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a

6.2.3 Sales support (SSUP)

  • Level 1: n/a
  • Level 2: n/a
  • Level 3: n/a
  • Level 4: n/a
  • Level 5: n/a
  • Level 6: n/a