Managed-Service-Prozessverzeichnis
1 Strategy and architecture
1.1 Strategy and planning
1.1.1 Strategic planning (ITSP)
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1.1.2 Information systems coordination (ISCO)
1.1.3 Information management (IRMG)
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1.1.4 Enterprise and business architecture (STPL)
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1.1.5 Solution architecture (ARCH)
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1.1.6 Innovation (INOV)
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1.1.7 Emerging technology monitoring (EMRG)
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1.1.8 Research (RSCH)
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1.1.9 Demand management (DEMM)
1.1.10 Investment appraisal (INVA)
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1.1.11 Financial management (FMIT)
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1.1.12 Measurement (MEAS)
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1.1.13 Sustainability (SUST)
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1.1.14 Continuity management (COPL)
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1.2 Security and privacy
1.2.1 Information security (SCTY)
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1.2.2 Information assurance (INAS)
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1.2.3 Personal data protection (PEDP)
1.2.4 Vulnerability research (VURE)
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1.2.5 Threat intelligence (THIN)
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1.3 Governance, risk and compliance
1.3.1 Governance (GOVN)
1.3.2 Risk management (BURM)
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1.3.3 Audit (AUDT)
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1.3.4 Quality management (QUMG)
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1.3.5 Quality assurance (QUAS)
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1.4 Advice and guidance
1.4.1 Consultancy (CNSL)
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1.4.2 Specialist advice (TECH)
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1.4.3 Methods and tools (METL)
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2 Change and transformation
2.1 Change implementation
2.1.1 Portfolio management (POMG)
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2.1.2 Programme management (PGMG)
2.1.3 Project management (PRMG)
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2.1.4 Portfolio, programme and project support (PROF)
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2.2 Change analysis
2.2.1 Business situation analysis (BUSA)
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2.2.2 Feasibility assessment (FEAS)
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2.2.3 Requirements definition and management (REQM)
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2.2.4 Business modelling (BSMO)
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2.2.5 Acceptance testing (BPTS)
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2.3 Change planning
2.3.1 Business process improvement (BPRE)
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2.3.2 Organisational capability development (OCDV)
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2.3.3 Organisation design and implementation (ORDI)
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2.3.4 Organisational change management (CIPM)
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2.3.5 Benefits management (BENM)
3 Development and implementation
3.1 Systems development
3.1.1 Product management (PROD)
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3.1.2 Systems development management (DLMG)
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3.1.3 Systems and software life cycle engineering (SLEN)
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3.1.4 Systems design (DESN)
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3.1.5 Software design (SWDN)
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3.1.6 Network design (NTDS)
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3.1.7 Hardware design (HWDE)
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3.1.8 Programming/software development (PROG)
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3.1.9 Systems integration and build (SINT)
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3.1.10 Testing (TEST)
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3.1.11 Software configuration (PORT)
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3.1.12 Real-time/embedded systems development (RESD)
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3.1.13 Safety engineering (SFEN)
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3.1.14 Safety assessment (SFAS)
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3.1.15 Radio frequency engineering (RFEN)
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3.1.16 Animation development (ADEV)
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3.2 Data and analytics
3.2.1 Data management (DATM)
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3.2.2 Data modelling and design (DTAN)
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3.2.3 Database design (DBDS)
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3.2.4 Data engineering (DENG)
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3.2.5 Database administration (DBAD)
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3.2.6 Data science (DATS)
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3.2.7 Machine learning (MLNG)
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3.2.8 Business intelligence (BINT)
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3.2.9 Data visualisation (VISL)
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3.3 User experience
3.3.1 User research (URCH)
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3.3.2 User experience analysis (UNAN)
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3.3.3 User experience design (HCEV)
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3.3.4 User experience evaluation (USEV)
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3.4 Content management
3.4.1 Content authoring (INCA)
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3.4.2 Content publishing (ICPM)
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3.4.3 Knowledge management (KNOW)
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3.5 Computational science
3.5.1 Scientific modelling (SCMO)
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3.5.2 Numerical analysis (NUAN)
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3.5.3 High-performance computing (HPCC)
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4 Delivery and operation
4.1 Technology management
4.1.1 Technology service management (ITMG)
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4.1.2 Application support (ASUP)
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4.1.3 IT infrastructure (ITOP)
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4.1.4 System software (SYSP)
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4.1.5 Network support (NTAS)
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4.1.6 Systems installation and removal (HSIN)
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4.1.7 Configuration management (CFMG)
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4.1.8 Release and deployment (RELM)
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4.1.9 Storage management (STMG)
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4.1.10 Facilities management (DCMA)
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4.2 Service management
4.2.1 Service level management (SLMO)
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4.2.2 Service catalogue management (SCMG)
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4.2.3 Availability management (AVMT)
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4.2.4 Capacity management (CPMG)
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4.2.5 Incident management (USUP)
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4.2.6 Problem management (PBMG)
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4.2.7 Change control (CHMG)
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4.2.8 Asset management (ASMG)
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4.2.9 Service acceptance (SEAC)
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4.3 Security services
4.3.1 Security operations (SCAD)
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4.3.2 Vulnerability assessment (VUAS)
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4.3.3 Digital forensics (DGFS)
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4.3.4 Penetration testing (PENT)
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5 People and skills
5.1 People management
5.1.1 Performance management (PEMT)
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5.1.2 Employee experience (EEXP)
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5.1.3 Organisational facilitation (OFCL)
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5.1.4 Professional development (PDSV)
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5.1.5 Workforce planning (WFPL)
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5.1.6 Resourcing (RESC)
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5.2 Skills management
5.2.1 Learning and development management (ETMG)
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5.2.2 Learning design and development (TMCR)
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5.2.3 Learning delivery (ETDL)
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5.2.4 Competency assessment (LEDA)
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5.2.5 Certification scheme operation (CSOP)
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5.2.6 Teaching (TEAC)
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5.2.7 Subject formation (SUBF)
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6 Relationships and engagement
6.1 Stakeholder management
6.1.1 Sourcing (SORC)
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6.1.2 Supplier management (SUPP)
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6.1.3 Contract management (ITCM)
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6.1.4 Stakeholder relationship management (RLMT)
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6.1.5 Customer service support (CSMG)
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6.1.6 Business administration (ADMN)
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6.2 Sales and marketing
6.2.1 Marketing (MKTG)
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6.2.2 Selling (SALE)
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6.2.3 Sales support (SSUP)
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