Intrenion

Facilitation content

Online training

Introduction

  • We will also provide an overview of the survey process and the next steps.
  • We will discuss the need for the survey, the project timeline, and the benefits of conducting the survey.
  • Let's get started.

Why do we need improvement and innovation?

  • Improvement and innovation are essential to staying competitive and relevant in the market.
  • Organizations need improvement and innovation to stay ahead of their competitors and to provide customers with better products and services.
  • Improvement can help identify inefficiencies, reduce waste, and optimize processes, leading to cost savings and improved efficiency.
  • Innovation can lead to new revenue streams and opportunities to expand into new markets.
  • Improvement and innovation can improve employee engagement and satisfaction, leading to higher retention rates and reduced recruitment costs.
  • Organizations need improvement and innovation to avoid becoming stagnant and irrelevant in a rapidly changing business environment.

Why do we need employee feedback?

  • Employee feedback is essential to improve organizational performance.
  • Employee feedback helps identify areas of strengths and opportunities for improvement.
  • Employee feedback helps to ensure employee engagement and satisfaction.
  • Employee feedback can also be used to monitor progress and evaluate the effectiveness of organizational initiatives.
  • Employee feedback provides insights into employee perceptions, attitudes, and behaviors that impact organizational culture and performance.
  • Employee feedback helps to identify and address workplace issues such as communication breakdowns, lack of recognition, or inadequate resources.
  • Employee feedback allows employees to share their thoughts, ideas, and concerns with management.

What is an Improvement and Innovation Survey?

  • An Improvement and Innovation Survey is a structured approach to collecting employees' ideas and suggestions for improving processes, products, and services.
  • The survey aims to capture the organization's collective intelligence, empowering employees to contribute to the organization's growth and improvement.
  • The survey is conducted through an online form software.
  • The survey is designed to provide a safe and confidential space for employees to express their ideas and suggestions without fear of negative consequences.
  • The survey is not anonymous but the project managers limit the number of people with access to employees’ answers.
  • The survey questions are tailored to the organization's specific needs and can cover various areas, such as operations, finance, and marketing.
  • The survey results are analyzed and translated into actionable improvement and innovation initiatives.
  • The survey can be repeated periodically to track progress and identify new opportunities for improvement and innovation.
  • The Improvement and Innovation Survey can help the organization stay competitive, improve customer satisfaction, and increase employee engagement and retention.
  • The survey can also foster a culture of continuous improvement and innovation, where everyone feels empowered to contribute to the organization's success.

Why conduct an Improvement and Innovation Survey?

  • To identify areas where improvements are needed and uncover new opportunities for innovation
  • To gather feedback from employees and stakeholders on current processes and products/services
  • To increase employee engagement and participation in the improvement and innovation process
  • To support a culture of continuous improvement and innovation within the organization
  • To enhance customer satisfaction and meet customer needs and expectations
  • To improve operational efficiency and effectiveness, resulting in cost savings and higher productivity
  • To strengthen the organization's competitive position in the market
  • To drive growth and revenue through the development of new products, services, and business models
  • To demonstrate a commitment to excellence and a willingness to listen and respond to feedback from employees and stakeholders

Objectives of the Improvement and Innovation Survey

  • Understand employees' perspectives on existing processes and procedures
  • Identify areas for improvement in the organization
  • Collect ideas for innovative solutions and new products/services
  • Foster a culture of continuous improvement and innovation
  • Increase employee engagement and ownership in the organization's success
  • Use data to make informed decisions and prioritize improvement initiatives
  • Build a platform for ongoing dialogue and collaboration between employees and management
  • Establish a benchmark for future progress and measure the impact of improvement efforts

Data collection

  • Use a reliable and secure online survey platform to conduct the survey.
  • Participants will be invited via email (a link to the survey will be shared with them).
  • The survey will consist of a mix of closed and open-ended questions.
  • Ensure the survey is mobile-friendly to increase response rates.
  • The survey will be available in multiple languages, if necessary.
  • Set a deadline for responses to ensure timely data collection.
  • Responses will not be anonymous to encourage further investigation afterward.
  • Conduct test runs to ensure the survey is user-friendly without technical issues.
  • Participants will have the option to save their responses and complete the survey at a later time.

Data analysis and interpretation

  • The Improvement and Innovation Survey data will be analyzed using NPS (Net Promoter Score) questions.
  • NPS was developed to measure customer loyalty, but it can also be used to measure various other process areas.
  • Respondents rate their likelihood to recommend the organization’s processes, including various detailed procedure aspects.
  • Responses are then categorized into Promoters, Passives, and Detractors, and a final score is calculated.
  • The NPS score can be used to identify areas for improvement and guide action plans to improve the organization.

Insights and findings

  • The survey will provide actionable insights and findings to drive improvement and innovation efforts.
  • The data collected will be analyzed to identify patterns, trends, and areas of opportunity.
  • The survey will help to uncover underlying issues and areas of improvement that may not be immediately apparent.
  • The findings from the survey will be presented clearly and concisely to help inform decision-making.
  • The insights gained from the survey will help to identify key areas of focus and prioritize improvement efforts.

Implementation

  • Implementing the survey findings is crucial for success.
  • Analyze the survey data to identify areas for improvement and innovation.
  • Develop actionable plans based on the insights gained.
  • Prioritize the plans based on their potential impact and feasibility.
  • Facilitate communication and collaboration between teams to implement the plans and track progress.
  • Provide regular progress updates and adjust the plans as needed.
  • We aim to ensure that the survey findings lead to real change and improvement in the organization.

Evaluation

  • Evaluate the survey results to measure the effectiveness of the survey and identify areas for improvement.
  • Analyze the feedback received from the participants and compare it to the survey objectives.
  • Assess the quality of the survey questions, survey design, and data collection process to identify areas for improvement.
  • Evaluate the impact of the survey on the organization's performance, employee engagement, and customer satisfaction.
  • Use the survey evaluation findings to improve the survey process and plan for future surveys.

Key takeaways, conclusion, and next steps

Key takeaways

  • Improvement and Innovation Surveys are a powerful tool for identifying opportunities for organizational growth and development.
  • By gathering employee feedback, organizations gain valuable insights into areas where improvements can be made.
  • Improvement and innovation surveys help to foster a culture of continuous improvement.
  • A well-designed survey can provide actionable data that can be used to inform decision-making and drive change.
  • An improvement and innovation survey can demonstrate a commitment to employee engagement and empowerment, enhancing morale and retention.

Conclusion

  • The Improvement and Innovation Survey is a valuable tool to drive change and improvement in our organization.
  • It provides insights into areas for improvement that may not be immediately apparent and helps to prioritize improvement efforts.
  • The survey data will be analyzed and presented clearly and concisely to inform decision-making.
  • Implementation of the survey findings is crucial for success, and the organization will work together to ensure real change is made.

First steps

  1. Read document templates
  2. Prepare project plan
  3. Engage stakeholders for project budget

Frequently Asked Questions (FAQs)

  • What is the purpose of an Improvement and Innovation Survey?
  • How can we ensure that the survey results are accurate?
  • What kind of questions are included in the survey?
  • How long will it take to complete the survey?
  • How many participants will be surveyed?
  • Will the survey responses be kept confidential?
  • How will the survey results be shared with stakeholders?
  • What actions will be taken based on the survey results?
  • Can the survey be conducted in multiple languages?
  • How often should the survey be conducted?

Intrenion: How we conduct an Improvement and Innovation Survey

  • We start by understanding the unique needs and goals of your organization.
  • We collaborate with you to design a customized survey that aligns with your objectives.
  • We ensure the survey is user-friendly and accessible across devices.
  • We carefully analyze the survey data using NPS questions to provide actionable insights and recommendations.
  • We work with you to develop an action plan based on the survey findings and prioritize improvement efforts.
  • We support you throughout the implementation process to ensure successful outcomes.
  • We evaluate the effectiveness of the survey and make recommendations for future surveys.

Our process is designed to help you achieve your improvement and innovation goals by providing a tailored approach to survey design, data analysis, and implementation.

Case Study: Example of a successful Improvement and Innovation Survey

The management team at our client needed help identifying improvement and innovation areas. Employee turnover was high, and customer satisfaction scores were low. The management team decided to conduct an Improvement and Innovation Survey with the help of our consulting firm.

We designed the survey to capture feedback from employees. The survey included questions about the work environment, communication, process improvement, and customer satisfaction. We conducted the survey online and received a response rate of over 90%.

The survey findings revealed that employees felt overwhelmed and unsupported, leading to low engagement and high turnover. Customers were dissatisfied with the slow response times and lack of follow-up. Armed with these insights, we worked with the management team to develop an action plan to address the identified issues.

The plan included improving communication, streamlining processes, and increasing employee engagement. We worked closely with the management team to prioritize the initiatives and set realistic goals.

After implementing the action plan, the results were astounding. The survey sparked a culture of continuous improvement, with employees proactively identifying areas for enhancement and suggesting innovative solutions. As a result, the organization has become more agile, responsive, and innovative, driving business success and growth.

The Improvement and Innovation Survey helped our client identify areas for improvement and provided a roadmap for increased employee engagement.

Detailed information and templates

Sample questions

Apple variety

  1. On a scale of 0-10, how likely are you to recommend the taste of this apple variety?
  2. On a scale of 0-10, how likely are you to recommend this apple variety's texture?
  3. On a scale of 0-10, how likely are you to recommend the juiciness of this apple variety?
  4. On a scale of 0-10, how likely are you to recommend the appearance of this apple variety?
  5. On a scale of 0-10, how likely are you to recommend this apple variety for its versatility in various recipes?
  6. On a scale of 0-10, how likely are you to recommend this apple variety for its value for money compared to other apples?
  7. On a scale of 0-10, how likely are you to recommend the availability of this apple variety in your local market?
  8. On a scale of 0-10, how likely are you to recommend apple variety as a snack?
  9. On a scale of 0-10, how likely are you to recommend apple variety for baking purposes?
  10. On a scale of 0-10, how likely are you to recommend apple variety in fruit salad?

Datacenter infrastructure

  1. On a scale of 0-10, how likely are you to recommend our datacenter infrastructure for overall satisfaction with the solution?
  2. On a scale of 0-10, how likely are you to recommend our datacenter infrastructure for stability and reliability?
  3. On a scale of 0-10, how likely are you to recommend our datacenter infrastructure for its ease of use and user-friendliness?
  4. On a scale of 0-10, how likely are you to recommend our datacenter infrastructure for speed and performance?
  5. On a scale of 0-10, how likely are you to recommend our datacenter infrastructure for scalability and flexibility?
  6. On a scale of 0-10, how likely are you to recommend our datacenter infrastructure for compatibility with other systems and technologies?
  7. On a scale of 0-10, how likely are you to recommend our datacenter infrastructure for customization options?
  8. On a scale of 0-10, how likely are you to recommend our datacenter infrastructure for security and privacy features?
  9. On a scale of 0-10, how likely are you to recommend our Kubernetes datacenter infrastructure for innovation and new features?
  10. On a scale of 0-10, how likely are you to recommend our datacenter infrastructure for cost-effectiveness and value for money?

Infantry fighting vehicle

  1. On a scale of 0-10, how likely are you to recommend the overall infantry fighting vehicle?
  2. On a scale of 0-10, how likely are you to recommend the performance of the infantry fighting vehicle in combat situations?
  3. On a scale of 0-10, how likely are you to recommend the reliability of the infantry fighting vehicle in harsh environments?
  4. On a scale of 0-10, how likely are you to recommend the mobility of the infantry fighting vehicle on different terrains?
  5. On a scale of 0-10, how likely are you to recommend the firepower of the infantry fighting vehicle?
  6. On a scale of 0-10, how likely are you to recommend the safety features of the infantry fighting vehicle for the crew and passengers?
  7. On a scale of 0-10, how likely are you to recommend the ease of maintenance and repair of the infantry fighting vehicle?
  8. On a scale of 0-10, how likely are you to recommend the operational readiness and availability of the infantry fighting vehicle?
  9. On a scale of 0-10, how likely are you to recommend the maintenance and repair process for the infantry fighting vehicle?
  10. On a scale of 0-10, how likely are you to recommend the suitability of the infantry fighting vehicle for modern warfare?

Project plan

A continuous improvement survey is designed to help organizations improve their operations through data-driven insights. The project plan would be tailored to ensure organization-specific requirements and challenges.

Phase 1: Planning and preparation

  1. Define the survey objective
  2. Align with stakeholders and their individual needs
  3. Identify the scope and target audience of the survey
  4. Develop the survey structure and questions
  5. Obtain management buy-in and support for the project

Phase 2: Survey launch and data collection

  1. Launch the survey and communicate with employees
  2. Collect the survey responses
  3. Monitor survey response rates
  4. Promote the survey and encourage participation
  5. Verify the accuracy and completeness of the survey data
  6. Clean and validate the data

Phase 3: Analysis and reporting

  1. Analyze the data and identify patterns
  2. Develop insights and recommendations based on the results
  3. Develop and present a survey findings summary report to the stakeholders
  4. Seek feedback and additional insights from the team

Phase 4: Implementation

  1. Communicate the results to the employees
  2. Develop an action plan and implementation timeline
  3. Assign responsibilities and accountabilities for implementation
  4. Develop an improvement tracker to measure progress
  5. Monitor progress and adjust the action plan as needed

Phase 5: Follow-up

  1. Implement the recommended improvements
  2. Schedule regular check-ins to track progress
  3. Seek feedback on the effectiveness of the project
  4. Evaluate the impact of the survey and action plan
  5. Document lessons learned and best practices for future survey projects
  6. Celebrate the project's success with the team and stakeholders.
  7. Plan for the next year's survey.

Stakeholder interview questions

Part 1

  1. Tell me about the last time you discussed continuous improvement in your organization.
  2. Tell me about the last time you conducted an employee survey as a stakeholder and/or participant.
  3. Tell me about the last time you discussed the relevance of employee feedback.
  4. Tell me about the last time you collected feedback on possible organizational improvements.
  5. On a scale of 0-10, how important is it for your organization to collect feedback from employees regularly?

Part 2

  1. On a scale of 0-10, how likely are you to recommend employee surveys in addition to your existing continuous improvement efforts?
  2. On a scale of 0-10, how likely are you to recommend investing in an employee survey process for continuous improvement?
  3. On a scale of 0-10, how likely are you to recommend receiving paid support for employee surveys?
  4. On a scale of 0-10, how likely are you to recommend the pricing model of 6000 EUR for continuous improvement survey support?
  5. What requirements must be met for you to try out a corresponding service?

Part 3

  1. Who can you recommend as an interviewee?
  2. Do you have any questions?

Consultant evaluation

We invite you to challenge us on a personal call:

  1. How long have you been providing continuous improvement survey support services? What is your experience in this field?
  2. Can you provide references from other clients who have used your continuous improvement survey support services? Can I speak with them about their experience with your service?
  3. What surveys and tools do you offer to help clients collect employee feedback?
  4. How do you ensure the confidentiality of the feedback provided by employees? How is the privacy of the data maintained?
  5. What kind of training and support do you offer to clients who are new to continuous improvement surveys? How easy is it to get started with continuous improvement surveys? What kind of ongoing support do you provide?
  6. Can you explain how your continuous improvement survey support has helped other clients improve their organizations? What kind of results have they achieved?
  7. How do you ensure the quality of the feedback collected from employees? How do you avoid biased or unreliable data?
  8. What pricing and payment plans do you offer for your continuous improvement survey support services? How does this compare to other service providers in the industry?
  9. Can you provide a demonstration of your continuous improvement survey support? How does it work to collect and analyze employee feedback?
  10. What kind of support do you offer after the survey has been completed? How do you ensure employee feedback is acted upon and incorporated into the organization's operations?